Service Advisor

Holt-Recruitment; Springfield (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Ongoing training and professional dev.

Career advancement opportunities

Performance-based bonus and commission

Job summary

Holt-Recruitment is seeking an experienced Service Advisor for a full-time position in Springfield, MA. You will serve as the main point of contact between customers and the service department, guiding vehicle check-in to pickup with a friendly, professional approach.

Key duties include greeting customers, documenting issues, preparing repair orders, presenting estimates, coordinating with technicians, and keeping customers updated to meet service targets.

Qualifications

• Strong communication and relationship-building skills.
• Good understanding of automotive maintenance and repair processes.
• Confident presenting service recommendations and discussing repair needs with customers.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a busy, fast-paced environment.
• Experience with dealership or shop management software preferred.
• Professional, reliable, and team-oriented.

Responsibilities

• Greet customers and provide a friendly, professional service experience.
• Listen to customer concerns and accurately document vehicle issues.
• Prepare repair orders and communicate maintenance and repair recommendations.
• Provide estimates, explain recommended work, and obtain customer authorization.
• Keep customers updated throughout the repair process.
• Coordinate with technicians to ensure work is completed accurately and on time.
• Review completed repairs with customers and explain services performed.
• Manage multiple repair orders while maintaining a high level of organization.
• Build strong customer relationships and encourage repeat business.
• Help achieve service department sales, customer satisfaction, and retention goals.

Skills

Communication

Relationship-building

Automotive knowledge

Presentation

Organization

Multitasking

Dealership software

Team-oriented

Tools

Dealership management software

Job description

Job Title: Service Advisor

Location:Springfield, MA

Pay: $70,000 - $100,000

Employment Type: Full-Time

About the Role:

We are recruiting for an experienced Service Advisor to join our client’s growing service team. This is a great opportunity for a customer-focused automotive professional who enjoys building relationships, managing a busy workflow, and helping customers understand their vehicle’s maintenance and repair needs.

You will act as the main point of contact between customers and the service department, ensuring a smooth experience from initial check-in through to vehicle collection.

Key Responsibilities:

• Greet customers and provide a friendly, professional service experience.


• Listen to customer concerns and accurately document vehicle issues.


• Prepare repair orders and communicate maintenance and repair recommendations.


• Provide estimates, explain recommended work, and obtain customer authorization.


• Keep customers updated throughout the repair process.


• Coordinate with technicians to ensure work is completed accurately and on time.


• Review completed repairs with customers and explain services performed.


• Manage multiple repair orders while maintaining a high level of organization.


• Build strong customer relationships and encourage repeat business.


• Help achieve service department sales, customer satisfaction, and retention goals.

Qualifications:

• Previous experience as a Service Advisor, Service Writer, or in an automotive customer service role.


• Strong communication and relationship-building skills.


• Good understanding of automotive maintenance and repair processes.


• Confident presenting service recommendations and discussing repair needs with customers.


• Strong organizational and multitasking abilities.


• Ability to work effectively in a busy, fast-paced environment.


• Experience with dealership or shop management software preferred.


• Professional, reliable, and team-oriented.


• Valid driver’s license with a clean driving record.

What You’ll Get:

• Competitive compensation with strong earning potential.


• Performance-based bonus and commission opportunities.


• Health, dental, and vision insurance.


• Paid time off and holidays.


• Ongoing training and professional development.


• Career advancement opportunities.


• Established customer base and consistent service traffic.


• Supportive management and a team-focused work environment.