Service Advisor

Holt-Recruitment; Hartford (CT); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Bonus and commission opportunities

Health, dental, and vision insurance

Paid time off and holidays

Ongoing training and professional dev.

Career advancement opportunities

Established customer base

Supportive management and team-focused

Job summary

Holt-Recruitment is seeking an experienced Service Advisor in Hartford, CT to act as the main contact between customers and the service department. You will greet customers, document issues, prepare repair orders, and explain recommended work while coordinating with technicians to ensure timely completion.

This full-time role offers strong earning potential with performance-based incentives, a comprehensive benefit package, and opportunities for career advancement within a busy, customer-focused

Qualifications

• Previous experience as a Service Advisor, Service Writer, or in an automotive customer service role.
• Strong communication and relationship-building skills.
• Good understanding of automotive maintenance and repair processes.
• Confident presenting service recommendations and discussing repair needs with customers.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a busy, fast-paced environment.
• Experience with dealership or shop management software preferred.
• Professional, reliable, and team-oriented.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers and provide a friendly, professional service experience.
• Listen to customer concerns and accurately document vehicle issues.
• Prepare repair orders and communicate maintenance and repair recommendations.
• Provide estimates, explain recommended work, and obtain customer authorization.
• Keep customers updated throughout the repair process.
• Coordinate with technicians to ensure work is completed accurately and on time.
• Review completed repairs with customers and explain services performed.
• Manage multiple repair orders while maintaining a high level of organization.
• Build strong customer relationships and encourage repeat business.
• Help achieve service department sales, customer satisfaction, and retention goals.

Skills

Experience as Service Advisor

Communication skills

Relationship-building

Customer service

Multitasking

Valid driver’s license

Tools

Dealership software

Job description

Job Title: Service Advisor

Location: Hartford, CT

Pay: $100,000 - $120,000

Employment Type: Full-Time

About the Role

We are recruiting for an experienced Service Advisor to join our client's growing service team. This is a great opportunity for a customer-focused automotive professional who enjoys building relationships, managing a busy workflow, and helping customers understand their vehicle’s maintenance and repair needs. You will act as the main point of contact between customers and the service department, ensuring a smooth experience from initial check-in through to vehicle collection.

Key Responsibilities

• Greet customers and provide a friendly, professional service experience.
• Listen to customer concerns and accurately document vehicle issues.
• Prepare repair orders and communicate maintenance and repair recommendations.
• Provide estimates, explain recommended work, and obtain customer authorization.
• Keep customers updated throughout the repair process.
• Coordinate with technicians to ensure work is completed accurately and on time.
• Review completed repairs with customers and explain services performed.
• Manage multiple repair orders while maintaining a high level of organization.
• Build strong customer relationships and encourage repeat business.
• Help achieve service department sales, customer satisfaction, and retention goals.

Qualifications

• Previous experience as a Service Advisor, Service Writer, or in an automotive customer service role.
• Strong communication and relationship-building skills.
• Good understanding of automotive maintenance and repair processes.
• Confident presenting service recommendations and discussing repair needs with customers.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a busy, fast-paced environment.
• Experience with dealership or shop management software preferred.
• Professional, reliable, and team-oriented.
• Valid driver’s license with a clean driving record.

What You'll Get

• Competitive compensation with strong earning potential.
• Performance-based bonus and commission opportunities.
• Health, dental, and vision insurance.
• Paid time off and holidays.Ongoing training and professional development.
• Career advancement opportunities.
• Established customer base and consistent service traffic.
• Supportive management and a team-focused work environment.