Service Advisor

Schwartz Mazda; Shrewsbury (NJ); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Best hours in the industry

Spa Days

Amazing culture

Paid training

Medical

Vision

Dental

401 W/ Match

Paid Vacation

Job summary

A family-owned dealership in Shrewsbury, NJ is seeking individuals for their Business Development Department. No automotive experience is necessary! We seek ambitious and goal-oriented candidates looking to grow their careers. Enjoy a positive culture, training opportunities, and various benefits, including medical, dental, and 401k with match. Responsibilities include ensuring excellent customer service and serving as a liaison between customers and technicians. Join a rapidly growing team where your commitment will be recognized!

Qualifications

• Ability to work full time, including Saturdays and some evenings.
• Confident, pleasant, and professional phone voice.
• Possess time-management skills and be able to work independently.
• Not scared of the word 'No'.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of the customer's experience.
• Assist the Service Manager with managing and hiring technicians.
• Distribute work between technicians.
• Prioritize required services.
• Ensure customer has a positive dealership experience.
• Update customers during all points of service.
• Provide concierge support for all owner inquiries.

Skills

Customer service

Sales skills

Time management

Job description

Schwartz Mazda is a fourth-generation family‑owned business dedicated to delivering the most positive customer experience. We pride ourselves on our reputation and the way our employees are treated, which reflects on how we treat our customers. Over 106 years, our employees have been like family, and when they are happy, that positivity shines through to every customer.

Base pay range

$50,000.00/yr - $85,000.00/yr

What We're Looking For

Our growing Business Development Department is seeking ambitious, goal‑oriented individuals. No automotive experience is required—customer service and sales professionals looking for an opportunity to grow and develop their career are encouraged to apply.

Benefits

• Best hours in the industry
• Spa Days
• Amazing culture
• Great pay
• Opportunity for advancement
• Incredible longevity bonuses
• Fun team outings
• Amazing paid training
• Medical
• Vision
• Dental
• 401 W/ Match
• HSA
• Paid Maternity Leave

What We Offer

• Salary, commission, and bonus‑based pay plan
• Training onsite and offsite through dealer training such as NA. You will be trained under one of the industry’s best BDC Managers on phone and internet leads as well as all internet applications.
• With a rapidly growing dealership and a need for used car, new car, service, and truck specialists, there is room to grow into a BDC Manager of these departments. Schwartz is a fun, growing, and always improving work environment with many company outings and competitions.
• Weekly goals
• Team environment and a new office is being built as part of the new building plan
• Medical, vision, dental
• 401 with Match
• HSA
• Paid Vacation

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer
• Assist the Service Manager with managing and hiring technicians and service advisors
• Distribute work between technicians
• Prioritize required services
• Ensure customer has a positive dealership experience
• Update customers during all points of service
• Give out loaners to customers
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Qualifications

• Ability to work full time, including Saturdays and some evenings
• Confident, pleasant, and professional phone voice
• Possess time‑management skills and be able to work independently
• Not scared of the word "No"