Service Advisor

United-Engines; Shreveport (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

United Engines in Shreveport, LA seeks a Service Advisor to be the primary contact for all services provided by the service department. You will oversee assignments and ensure timely, accurate communication with customers.

Responsibilities include directing service jobs to technicians, tracking progress, coordinating parts, and creating invoices with clear explanations of charges, while upholding safety standards and quality control.

Qualifications

• High school diploma or GED with 3–7 years related experience.
• Associates or Bachelor's degree preferred.
• Experience in automotive or heavy-duty engine repair environment preferred.
• Prior supervisory experience preferred.

Responsibilities

• Serve as primary contact for customers from initiation to completion.
• Communicate status of service including description, status, and cost.
• Assign service jobs to technicians and oversee progress.
• Ensure parts and supplies are available to complete service jobs.
• Ensure service complies with safety procedures and SOPs.
• Create final customer invoice with explanation and charges and review with customers.

Skills

Time management

Written communication

Verbal communication

Customer service focus

Education

High school diploma / GED + 3–7 years experience

Associates or Bachelor's degree preferred

Tools

Microsoft Office

JD Edwards

Job description

Overview

United Engines is Now Hiring a Service Advisor at 7255 Greenwood Rd. Shreveport, LA 71119. Responsible for serving as the primary contact and source of information for all services provided to customers by the service department. Oversee departmental service assignments.

Responsibilities

• Serve as primary point of contact for all customers from initiation through completion of the service job.
• Communicate status of service job to customer, including description, status, and cost of work being performed.
• Assign service jobs to Technicians and oversee job progress to completion.
• Ensure all required parts and supplies are available to Technicians in order to complete service job.
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
• Ensure quality control of complete process.
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers.

Qualifications

• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.

Education/Experience:

• High School Graduate or General Education Degree (GED) and three to seven years related experience. Associates or Bachelors Degree strongly preferred.
• Prior customer service experience in an automotive or heavy-duty engine repair environment preferred.
• Prior supervisory experience preferred.

Computer Skills:

Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards

service system preferred.

Working Conditions:

Office and shop environment. Shop environment may not have air conditioning.