Service Advisor

Kirby; Shreveport (LA); On-site; USD 35,000 - 65,000; Full time

Job summary

United Engines is seeking a Service Advisor to act as the primary contact for customers from intake through service completion at our Shreveport location. The role involves communicating job descriptions, status, and costs, and coordinating with technicians to ensure timely, quality service.

Responsibilities include assigning jobs, ensuring parts availability, enforcing safety and SOP compliance, and presenting final invoices to customers.

Qualifications

• High School Diploma or GED required, with 3–7 years of related experience.
• Associates or Bachelor's Degree strongly preferred.
• Prior customer service experience in automotive or heavy-duty engine repair is a plus.
• Prior supervisory experience preferred.

Responsibilities

• Serve as primary point of contact for customers from initiation through completion of the service job.
• Communicate status of service job to customer, including description, status, and cost of work.
• Assign service jobs to Technicians and oversee progress to completion.
• Ensure parts and supplies are available for Technicians to complete the service job.
• Ensure service complies with company safety and SOPs and quality control of the process.
• Create final customer invoice with explanation and charges, and review with customers.

Skills

Organization

Written communication

Verbal communication

Customer service

Education

GED + 3–7 years experience

Tools

Microsoft Office

JD Edwards

Job description

United Engines is Now Hiring a Service Advisor at 7255 Greenwood Rd. Shreveport, LA 71119. Responsible for serving as the primary contact and source of information for all services provided to customers by the service department. Oversee departmental service assignments.

Responsibilities

• Serve as primary point of contact for all customers from initiation through completion of the service job.
• Communicate status of service job to customer, including description, status, and cost of work being performed.
• Assign service jobs to Technicians and oversee job progress to completion.
• Ensure all required parts and supplies are available to Technicians in order to complete service job.
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
• Ensure quality control of complete process.
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers.

Qualifications

• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.

Education/Experience

• High School Graduate or General Education Degree (GED) and three to seven years related experience. Associates or Bachelors Degree strongly preferred.
• Prior customer service experience in an automotive or heavy-duty engine repair environment preferred.
• Prior supervisory experience preferred.

Computer Skills

Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards
service system preferred.

Working Conditions

Office and shop environment. Shop environment may not have air conditioning.