Service Advisor

Rosadogroup; Scranton (Lackawanna County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health & dental insurance

401(k) retirement plan

Paid vacation, holidays, and sick time

Employee discounts

Manufacturer training provided

Uniforms provided

Job summary

Dickson City Hyundai, a family-owned dealership in Scranton, PA, is seeking an Automotive Service Advisor. You will greet customers, document needs, and collaborate with technicians to move repairs forward while delivering accurate estimates.

No automotive experience is required, as training is provided; sales/retail or customer-facing backgrounds are welcome. Excellent communication helps you thrive here.

Qualifications

• No automotive experience required — training provided.
• Service Advisor experience is a plus.
• Strong communication and people skills.
• Comfortable with learning new computer systems.
• Comfortable speaking with customers in person and over the phone.

Responsibilities

• Greet customers and provide a professional service experience.
• Listen to customer concerns and document their needs.
• Perform pre-write-up vehicle inspections.
• Work with technicians and the Parts Department to keep repairs moving.
• Provide repair and maintenance estimates.
• Clearly explain recommended services to customers.
• Keep customers informed throughout the repair process.
• Schedule appointments and help manage daily workflow.
• Review completed repairs and process customer payments.
• Follow up with customers when needed.
• Build long-term customer relationships.

Skills

Communication skills

People skills

Tech-savvy

Organized

Team player

Customer service

Job description

AUTOMOTIVE SERVICE ADVISOR

Dickson City Hyundai

Earn Potential 0f $70K–$100K+ Per Year
Salary + Commission + Monthly Bonuses

Monday–Friday, 7:30 AM–6 PM — NO WEEKENDS!

Join a family-owned dealership with a busy service department and a supportive, team-first culture.

NO AUTOMOTIVE EXPERIENCE? WE'LL TRAIN THE RIGHT PERSON.

Automotive experience is preferred, but it is not required.

If you are great with people, motivated to succeed, comfortable in a fast-paced environment, and willing to learn, we want to talk to you.

Experience in sales, hospitality, retail, customer service, insurance, or other customer-facing positions can be a great fit for this role.

Why You'll Love Working Here

• $80K–$100K+ earning potential
• Competitive salary + commission
• Monthly performance bonuses
• Monday–Friday schedule
• No Saturdays or Sundays
• Health & dental insurance
• 401(k) retirement plan
• Paid vacation, holidays, and sick time
• Employee discounts
• Manufacturer training provided
• Uniforms provided
• Busy service department with strong earning potential
• Opportunity to build a long-term career in the automotive industry

What You'll Do

• Greet customers and provide a professional service experience
• Listen to customer concerns and accurately document their needs
• Perform pre-write-up vehicle inspections
• Work with technicians and the Parts Department to keep repairs moving
• Provide repair and maintenance estimates
• Clearly explain recommended services to customers
• Keep customers informed throughout the repair process
• Schedule appointments and help manage daily workflow
• Review completed repairs and process customer payments
• Follow up with customers when needed
• Build long-term customer relationships

What We’re Looking For

• No automotive experience required — we will train the right candidate
• Service Advisor experience is a plus
• Strong communication and people skills
• Comfortable with technology and learning new computer systems
• Comfortable speaking with customers in person and over the phone
• Organized and able to handle a fast-paced environment
• Positive, professional attitude
• Strong work ethic
• Team-oriented mindset
• Willingness to learn automotive repair and maintenance
• Motivated by performance and earning potential

About Dickson City Hyundai

Dickson City Hyundai is a family-owned dealership focused on providing an excellent experience for both our customers and our employees.

Our service department stays busy, giving our Service Advisors the opportunity to build customer relationships, develop their skills, and earn a strong income.

We're looking for someone who wants more than just another job. We're willing to train someone who wants to build a career.

Automotive experience is NOT required.

Dickson City Hyundai

1519 Scranton Carbondale Highway
Scranton, PA 18508
570-487-5000

AAP/EEO Statement

Rosado Group Dealerships provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rosado Group Dealerships complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Rosado Group Dealerships expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rosado Group Dealerships’ employees to perform their job duties may result in discipline up to and including discharge.