Service Advisor

Martin Automotive Group; San Bernardino (CA); On-site; USD 41,328,000 - 71,635,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Paid Holidays

Weekly Paychecks

Commission + Bonus

Job summary

Martin Automotive Group at Volkswagen San Bernardino is seeking a Service Advisor to greet customers, collect vehicle information, and clearly report symptoms. You will prepare repair estimates and monitor progress, while explaining work and charges to customers on completion.

The role requires 1 year in a service advisory or related position, a HS diploma or GED, and a desire for a long-term career in a growing organization. Bilingual preferred but not required.

Qualifications

• High school diploma or GED.
• Proven record of exceptional customer satisfaction.
• At least 1 year as a Service Advisor, Assistant Lane Manager or Service Consultant.
• Above average energy level.
• Desire for a long-term career with a growing organization.
• Bilingual preferred but not required.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance base on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Bilingual (preferred)

Education

High school diploma or GED

Job description

Martin Automotive Group is searching for a Service Advisor to join our team at our Volkswagen San Bernardino location! We believe our continued success and future growth is attributed to our employees.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Must have high school diploma or GED
• Proven record of achieving exceptional Customer Satisfaction
• At least 1 year as a Service Advisor, Assistant Lane Manager or Service Consultant, Manufacturer experience
• Above average energy level
• A desire for a long term career with a growing organization
• Bilingual preferred but not required
• Personal and professional integrity

Benefits

• Medical, Dental, Vision, Life Insurance
• 401k
• Paid Holidays
• Weekly Paychecks
• $16 per hour + commission + bonus

Service Advisor, Advisor, Service Writer, Customer Service, EOE

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