Service Advisor

All American Chevrolet of San Angelo; San Angelo (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision plans

Paid holidays & PTO

Short and long-term disability

401(k) retirement plan

Employee stock purchase plan

Vehicle purchase discounts

Wellness programs

Learning center

Job summary

All American Chevrolet of San Angelo is seeking a service-oriented professional to handle incoming calls and guide customers through service experiences. The role involves greeting customers, identifying needs, and coordinating repairs with technicians.

You will write repair orders in ADP, communicate costs, and ensure timely completion. The successful candidate will perform vehicle inspections, provide accurate estimates, and follow up with customers to keep them informed during the repair

Qualifications

• Strong attention to detail.
• Sense of urgency.
• Excellent communication.
• Typing to enter repair orders efficiently.
• Mathematics for service costs and making change.
• Basic computer skills.
• Valid driver’s license in your state of residence.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner.
• Follow the ICC and ICC2 processes and greet customers.
• Identify, confirm and resolve customer concerns.
• Communicate with customers what needs to be done, cost and completion time.
• Perform vehicle walk-arounds to assess needs.
• Write accurate repair orders using the ADP system.
• Dispatch repair orders to technicians and follow up on status.
• Process cash or credit payments for services performed.
• Deliver the vehicle to the customer after service and explain next steps.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing

Mathematics

Basic computer skills

Valid driver’s license

Education

High school diploma or equivalent

Tools

ADP system

Job description

Dealership:L0114 All American Chevrolet of San AngeloWhat You'll DoAnswer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).Follow the Initial Customer Contact (ICC) process.Greet customers in a friendly and professional manner.Identify, confirm and offer resolution to customer concerns.Communicate with customer what needs to be done, how much it will cost and when service will be complete.Assess customer needs by conducting a vehicle walk around.Attain agreement from customer for service needs.Offer a multi-point inspection.Write accurate repair orders using ADP system.Follow the Interim Customer Contact (ICC2) process.Provide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspection and associated prices.Obtain approval to proceed with Additional Service Requests.Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.Communicate with technicians to gain clear understanding of services required and/or performed.Follow-up with customer during repair/servicing of vehicle so they are aware of status.Follow the Customer Delivery (CD) process.Receive and process cash or credit payment for all services performed.Upon completion of service promptly and professionally deliver vehicle to customer.Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.What You'll BringStrong attention to detailSense of urgencyExcellent communicationTyping – ability to type efficiently in order to enter repair orders.Mathematics – calculating service costs and counting change.Basic computer skillsAcceptable driving record and a valid driver's license in your state of residenceWe offer best in class industry benefits:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.