Service Advisor

Salt Lake Valley Buick GMC; Salt Lake City (UT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Holiday

Vacation

401(k) Plan

Job summary

Salt Lake Valley Buick GMC in Salt Lake City is looking for Service Advisors to join our team. We provide training for candidates with or without experience, and our top producers earn over $80K annually, with the potential to exceed $100K.

Responsibilities include overseeing service orders, enhancing customer experiences, and managing technician schedules. Ideal candidates should possess excellent communication skills and a friendly demeanor.

We offer a comprehensive benefits package including medical, dental, holiday, and a 401(k) plan.

Qualifications

• Organized and friendly personality is essential.
• Ability to follow processes and procedures carefully.
• Proven record of sales and service success in a customer-focused environment.

Responsibilities

• Oversee service orders and ensure prompt service for customers.
• Take ownership of customer experiences for positive impressions.
• Answer technical questions about vehicle issues and repairs.

Skills

Customer service orientation

Time management

Communication skills

Organization

Team-oriented

Self-motivation

Job description

Salt Lake Valley Auto Group is ready to add to our Service Team for our Chevrolet and Buick GMC Locations. We are looking for Customer Oriented, Dependable, and Punctual Service Advisors to join our team with or without experience as we will train the right person. Serious candidates only please.

Commission based with our top producers averaging well over $80K a year and the potential to make over $100,000.

Benefits

• Medical
• Dental
• Holiday
• Vacation
• 401(k) Plan

Responsibilities

• Oversee service orders and flow of Drive Lane to ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assign tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Ability to follow processes and procedures
• Time management skills
• Fantastic communication skills with your customers and coworkers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.