Service Advisor

St. Marys Chrysler Dodge Jeep, Inc.; Saint Marys (OH); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Job summary

St. Marys Chrysler Dodge Jeep, Inc. in Saint Marys, OH is seeking a Service Advisor who cares about people as much as vehicles.

You will bridge the gap between our busy shop floor and customers, keeping everyone informed and ensuring peace of mind throughout the repair process. Responsibilities include listening to concerns, translating them into actionable notes for technicians, providing transparent estimates, and scheduling daily work to keep our town moving.

Qualifications

• Minimum two years in an automotive service or customer-facing role.
• Strong understanding of automotive maintenance and repair terminology.
• Ability to explain repairs in clear, non-technical language to customers.
• Proficiency with dealership management software or similar scheduling tools.
• Valid driver's license with clean driving record.

Responsibilities

• Greet customers warmly and set expectations for their visit.
• Listen to concerns and translate into actionable notes for technicians.
• Keep customers informed about vehicle status throughout repairs.
• Prepare detailed estimates and explain repair necessity honestly.
• Manage daily shop schedule to maintain steady workflow.

Skills

Two years automotive experience or in-

Tools

Dealership Management Software

Scheduling Systems

Job description

Job Description

At St. Marys Chrysler Dodge Jeep, we know that your car is more than just a way to get from point A to point B; it’s a vital part of your daily life. That is why we are looking for a Service Advisor who truly cares about people as much as they care about vehicles. Nestled in the heart of St. Marys, our dealership is a place where community matters and every face we see in the service lane is treated like family. You will be the bridge between our busy shop floor and our wonderful customers. Your role isn't just about processing paperwork; it’s about providing peace of mind. We are looking for someone who finds joy in making someone’s day a little bit easier and who wants to be part of a team that works together to keep our town moving. If you appreciate a supportive atmosphere, value honest communication, and want a workplace where your personality is just as important as your technical knowledge, we would be thrilled to talk with you about joining our service family.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Retirement Plan

Responsibilities

Greet every customer with a friendly face and a willingness to help as soon as they walk into our service drive.

Carefully listen to the concerns our customers have about their vehicles and translate those into clear, actionable notes for our technicians.

Keep our customers updated on their vehicle’s status throughout the repair process, making sure they never feel left in the dark.

Prepare detailed estimates and explain the necessity of repairs in a transparent, honest manner.

Manage the daily shop schedule to ensure our technicians have a steady workflow and our customers get their vehicles back as promised.

Foster a positive environment where every customer feels valued and respected, regardless of the size of the repair.

Requirements

At least two years of experience in an automotive service or customer-facing role.

Valid driver's license with a clean driving record.

Solid understanding of automotive maintenance and repair terminology.

Proficiency in using dealership management software or similar scheduling systems.

Ability to walk customers through technical repairs in a clear, easy-to-understand way.

A genuine passion for vehicles and helping people get back on the road safely.