Service Advisor

Performance Columbus; Saint George (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA/FSA Health Options

Short- & Long-Term DisabilityInsurance

Life Insurance

401(k) Retirement Plan with Company M4

Paid Time Off

Paid Holidays

Employee Purchase Program

Competitive Compensation

Job summary

Honda Marysville Motorsports is seeking a Service Advisor to serve as the primary contact between customers and the Service Department. You will listen to customers, communicate recommendations, document needs, and keep clients informed throughout the service process, building trust and driving ongoing business.

Ideal candidates have strong communication and customer service skills, with experience in a customer-facing role.

Qualifications

• High school diploma or GED required; customer-facing experience preferred.
• Strong communication and customer service skills are essential.
• Ability to listen actively, document details accurately, and work with teams.

Responsibilities

• Greet customers with a friendly, professional attitude as the primary service contact.
• Serve as the main liaison for customers throughout the service process.
• Listen to concerns, document needs, and explain requested services clearly.
• Prepare transparent service estimates and obtain customer authorization.
• Keep customers informed of progress, changes, and completion times.
• Explain completed work and warranty information to customers.
• Maintain relationships to encourage repeat and referral business.
• Collaborate with technicians and parts to deliver an exceptional experience.

Skills

Communication skills

Customer service

Problem solving

Active listening

Multi-tasking

Education

High school diploma or GED

Job description

Description

Service Advisor

Are you looking for a career and not just another job? At Honda Marysville Motorsports, we are looking for a motivated and customer-focused Service Advisor who brings a positive attitude, strong communication skills, and a commitment to providing exceptional service. As a Service Advisor, you will serve as the primary point of contact between our customers and Service Department. You will listen to customers' needs, communicate service recommendations, provide clear and accurate information, and keep customers informed throughout the service process. Your ability to build relationships, solve problems, and create a positive experience will play an important role in earning our customers' trust and continued business.

We offer competitive compensation, a comprehensive benefits package, and a work environment with opportunities to learn, grow, and build your career.

Employee Benefits Package

• Competitive Compensation
• Medical, Dental & Vision Insurance
• HSA/FSA Health Options
• Short- & Long-Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Paid Holidays
• Employee Purchase Program

The Performance Impact

Exceptional Team Passion Community

Remember...a smile changes the delivery of everything.

Requirements

What You'll Do as a Service Advisor:

• Greet customers promptly with a professional, friendly, and welcoming attitude
• Serve as the primary point of contact for customers throughout the service process
• Listen to customers to understand their concerns, service needs, and expectations
• Accurately document customer concerns and requested services
• Communicate customer needs clearly and effectively with Service Technicians
• Review recommended maintenance and repairs with customers and answer questions regarding their service
• Prepare and communicate clear, accurate, and transparent service estimates
• Obtain customer authorization for recommended services and repairs
• Keep customers informed of service progress, changes, and expected completion times
• Explain completed services, repairs, and applicable warranty information to customers
• Address customer questions and concerns professionally and work toward appropriate resolutions
• Establish and maintain strong customer relationships that encourage repeat and referral business
• Work collaboratively with technicians, Parts, and other dealership departments to provide an exceptional customer experience

As a Performance Team Member, You Will:

• Put the customer and others first
• Ask for help and give help
• Create smiles
• Engage and build relationships
• Maintain an energetic, positive attitude and work well with others

Qualifications:

• High school diploma or GED
• Previous experience in customer service or a customer-facing role
• Previous powersports, automotive service department, or dealership experience preferred
• Strong communication and customer service skills
• Strong listening, organization, and problem-solving skills
• Ability to effectively manage multiple customers and priorities in a fast-paced environment
• Comfortable discussing service recommendations, pricing, and repair needs with customers