Service Advisor

HMMS LLC; Millcreek Meadows (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company 8%

Paid Time Off

Paid Holidays

Employee Purchase Program

Job summary

Honda Marysville Motorsports is seeking a motivated Service Advisor to be the primary customer liaison in our service department. You will listen to needs, communicate recommendations, provide accurate estimates, and keep customers informed throughout the service journey.

Ideal candidates have high school education and proven customer service experience, with strong communication and problem‑solving skills to build lasting relationships and ensure a positive service experience.

Qualifications

• High school diploma or GED is required.
• Experience in customer service or a customer-facing role is preferred.
• Strong communication and customer service skills are essential.
• Ability to manage multiple customers and priorities in a fast-paced environment.

Responsibilities

• Greet customers promptly with a professional, friendly attitude.
• Serve as the primary point of contact for customers throughout the service process.
• Listen to customers to understand concerns, service needs, and expectations.
• Document customer concerns and requested services accurately.
• Communicate needs clearly with Service Technicians.
• Review maintenance and repairs with customers and answer questions.

Skills

Customer service

Communication skills

Problem solving

Organization

Education

High school diploma

Job description

Description

Service Advisor

Are you looking for a career and not just another job? At Honda Marysville Motorsports, we are looking for a motivated and customer-focused Service Advisor who brings a positive attitude, strong communication skills, and a commitment to providing exceptional service. As a Service Advisor, you will serve as the primary point of contact between our customers and Service Department. You will listen to customers' needs, communicate service recommendations, provide clear and accurate information, and keep customers informed throughout the service process. Your ability to build relationships, solve problems, and create a positive experience will play an important role in earning our customers' trust and continued business.

We offer competitive compensation, a comprehensive benefits package, and a work environment with opportunities to learn, grow, and build your career.

Employee Benefits Package

• Competitive Compensation
• Medical, Dental & Vision Insurance
• HSA/FSA Health Options
• Short- & Long-Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Paid Holidays
• Employee Purchase Program

The Performance Impact

Exceptional Team Passion Community

Remember...a smile changes the delivery of everything.

Requirements

What You’ll Do as a Service Advisor:

• Greet customers promptly with a professional, friendly, and welcoming attitude
• Serve as the primary point of contact for customers throughout the service process
• Listen to customers to understand their concerns, service needs, and expectations
• Accurately document customer concerns and requested services
• Communicate customer needs clearly and effectively with Service Technicians
• Review recommended maintenance and repairs with customers and answer questions regarding their service
• Prepare and communicate clear, accurate, and transparent service estimates
• Obtain customer authorization for recommended services and repairs
• Keep customers informed of service progress, changes, and expected completion times
• Explain completed services, repairs, and applicable warranty information to customers
• Address customer questions and concerns professionally and work toward appropriate resolutions
• Establish and maintain strong customer relationships that encourage repeat and referral business
• Work collaboratively with technicians, Parts, and other dealership departments to provide an exceptional customer experience

As a Performance Team Member, You Will:

• Put the customer and others first
• Ask for help and give help
• Create smiles
• Engage and build relationships
• Maintain an energetic, positive attitude and work well with others

Qualifications:

• High school diploma or GED
• Previous experience in customer service or a customer-facing role
• Previous powersports, automotive service department, or dealership experience preferred
• Strong communication and customer service skills
• Strong listening, organization, and problem‑solving skills
• Ability to effectively manage multiple customers and priorities in a fast‑paced environment
• Comfortable discussing service recommendations, pricing, and repair needs with customers
• Professional, dependable, and customer‑focused
• Basic computer skills and ability to learn dealership service systems
• Valid driver’s license with an acceptable driving record
• Ability to successfully complete a pre‑employment drug screen