Service Advisor

Hawk Auto Group; St. Charles (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Employer match

Dental insurance

Employee discount

Flexible schedule

Health insurance

Health savings account

Life insurance (paid by employer)

Paid Vacation

Paid Personal Days

Paid Holidays

Referral program

Vision insurance

Job summary

Hawk Ford of Saint Charles in Illinois is seeking an Entry Level Service Advisor to join our busy dealership. You will welcome customers, interpret needs for technicians and explain the value of essential maintenance, while delivering friendly, high-energy service.

Ideal candidates bring strong customer service and sales skills, the ability to multitask in a fast-paced environment, and a professional appearance.

Qualifications

• Dealership Service Advisor experience is preferred.
• CDK proficiency preferred
• Exemplary customer service skills and sales skills are a must
• Phenomenal follow-up skills
• Able to work in a high volume environment and multi-task
• High energy and positive attitude
• Professional personal appearance
• Time management skills needed
• Must be organized

Responsibilities

• Consult and interpret customer needs for the technicians
• Utilize exemplary customer service and sales skills to drive sales
• Serve as the primary point of contact for all automotive service and repair matters
• Understand customers’ problems and arrange for appropriate service
• Prioritize required services, and offer options
• Set and manage the expectations of the service delivery for both the customers and technicians
• Continuously keep the customer updated on repair needs and completion times

Skills

Customer service

Sales skills

Follow-up

Time management

Organized

High energy

Tools

CDK proficiency

Job description

Hawk Ford of Saint Charles is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement. WWe are looking to hiring a Entry Level Service Advisor at our Dealership!

Hawk Ford of Saint Charles has a unique opportunity. As a Service Advisor, you will recommend proper vehicle care to our valued customers and explain the value of maintaining their vehicles for optimal performance. Successful Service Advisors are ambitious problem solvers that thrive in a very fast-paced environment.

Job Responsibilities:

• Consult and interpret customer needs for the technicians
• Utilize exemplary customer service and sales skills to drive sales
• Serve as the primary point of contact for all automotive service and repair matter
• Understand customers’ problems and arrange for appropriate service
• Prioritize required services, and offer options
• Set and manage the expectations of the service delivery for both the customers and technicians
• Continuously keep the customer updated on repair needs and completion times

Job Requirements:

• Dealership Service Advisor experience is preferred.
• CDK proficiency preferred
• Exemplary customer service skills and sales skills are a must
• Phenomenal follow-up skills
• Able to work in a high volume environment and multi-task
• High energy and positive attitude
• Professional personal appearance
• Time management skills needed
• Must be organized

Benefits:

• 401(k) Employer match
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance (paid by employer)
• Paid Vacation
• Paid Personal Days
• Paid Holidays
• Referral program
• Vision insurance

Employment offers are conditional until successful completion of pre-employment screenings, including background check, drug screening and MVR check. We are an equal opportunity employer.