Service Advisor

Sunrise Ford; Fontana (CA); Presencial; USD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Competitive Pay

Resumo da oferta

Sunrise Ford in Fontana, CA is seeking a Service Advisor to greet customers, gather vehicle information, and communicate repair needs clearly. You will prepare estimates, manage timelines, and maintain strong communication with customers throughout the service day.

The role requires knowledge of automobiles, a customer‑focused mindset, and the ability to work in a fast‑paced Ford dealership environment. Ford dealership experience is a plus, with a long‑term career path in a growing team.

Qualificações

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 2 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent
• CDK experience is a plus

Responsabilidades

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Conhecimentos

Customer service

Problem identification

Automobile knowledge

Customer satisfaction

Integrity

Teamwork

Willingness to learn

Fast-paced environment

Positive attitude

Formação académica

High school diploma or equivalent

Ferramentas

CDK

Descrição da oferta de emprego

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay

• Flexible Working Hours

• Health Insurance

• PTO & Sick Leave

• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction

• Past experience as a service advisor, assistant lane manager or service consultant

• Very energetic personality

• A desire for a long‑term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Minimum of 2 year in service department

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Ability to work in a fast‑paced environment

• Basic computer skills

• Positive, friendly attitude

• High school diploma or equivalent

• CDK experience is a plus

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.