Service Advisor

Sport Automotive; Silver Spring (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

Sport Automotive in Silver Spring, MD is seeking a dedicated Service Advisor to provide excellent customer service to clients. You will act as the primary point of contact for clients, ensuring clear communication throughout the repair process.

The ideal candidate should have a high school diploma, previous experience in customer service, and strong organizational skills. Proficiency in Microsoft Office is also required. This position offers a chance to work in a dynamic, customer-focused environment.

Qualifications

• Previous experience in customer service or a related field.
• Ability to work well in a team environment.
• Valid driver's license.

Responsibilities

• Greet clients and provide excellent customer service.
• Listen to clients' concerns and accurately document them.
• Provide clients with estimates for repairs and maintenance.
• Communicate with clients throughout the repair process.

Skills

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

Strong organizational skills and attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Details

Job Location: Silver Spring, MD 20904

Education Level: High School

Job Category: Service

The Service Advisor is responsible for providing excellent customer service to clients who bring their vehicles in for maintenance or repair. The Service Advisor will be the primary point of contact for clients and will be responsible for communicating with them throughout the repair process.

Responsibilities

• Greet clients and provide excellent customer service
• Listen to clients' concerns and accurately document them
• Provide clients with estimates for repairs and maintenance
• Communicate with clients throughout the repair process, providing updates and answering questions
• Coordinate with the service department to ensure timely completion of repairs
• Ensure that clients are satisfied with the service they receive
• Handle client complaints and resolve issues in a timely and professional manner
• Maintain accurate records of client interactions and repairs
• Stay up-to-date on industry trends and new technologies

Qualifications

• High school diploma or equivalent
• Previous experience in customer service or a related field
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work well in a team environment
• Proficiency in Microsoft Office and other computer applications
• Valid driver's license