Service Manager Automotive

Max Motors Auto Group; Richmond (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

Max Motors Dealerships in Richmond, VA, is seeking a Service Manager to lead the service department, oversee scheduling, and drive high-quality service delivery.

You will mentor technicians and service advisors, monitor performance metrics, and collaborate with other departments to enhance overall dealership profitability and customer satisfaction.

Qualifications

• Proven experience in a service management role within the automotive industry.
• Strong understanding of service department operations and customer service principles.
• Excellent leadership and communication skills.
• Ability to analyse performance data and implement improvements.
• Proficient in using service management software and tools.

Responsibilities

• Manage daily operations of the service department, including scheduling and overseeing service appointments.
• Ensure high levels of customer satisfaction by addressing customer concerns and ensuring quality service delivery.
• Lead and mentor a team of technicians and service advisors, promoting continuous training and development.
• Monitor and maintain service department performance metrics and profitability.
• Coordinate with other departments to enhance overall dealership performance.

Skills

Leadership

Customer service

Operations management

Team mentorship

Performance analysis

Tools

Service management software

Job description

# Service Manager Automotive at Max Motors Dealerships### OverviewWe are seeking a dedicated and experienced professional to oversee our service operations at Max Motors Dealerships. This position requires a strong leader who is passionate about delivering exceptional service and ensuring the smooth running of our automotive service department.### Key Responsibilities* Manage daily operations of the service department, including scheduling and overseeing service appointments.* Ensure high levels of customer satisfaction by addressing customer concerns and ensuring quality service delivery.* Lead and mentor a team of technicians and service advisors, promoting continuous training and development.* Monitor and maintain service department performance metrics and profitability.* Coordinate with other departments to enhance overall dealership performance.### Requirements* Proven experience in a service management role within the automotive industry.* Strong understanding of service department operations and customer service principles.* Excellent leadership and communication skills.* Ability to analyse performance data and implement improvements.* Proficient in using service management software and tools.### Nice to have* Certification in automotive service management or related fields.* Experience with managing a team in a high-volume environment.* Knowledge of current automotive technologies and trends.