Service Advisor

Max Motors Dealerships; Nevada (IA); On-site; USD 32,000 - 48,000; Full time

Job summary

Max Motors Dealerships is seeking a customer service-oriented team member to be the primary contact for customers seeking information on vehicle services. You will assess needs and coordinate with technicians to ensure timely repairs while maintaining accurate service records and driving high satisfaction.

The role requires strong communication, the ability to multitask in a fast-paced environment, and proficiency with documentation and CRM software to support effective client interactions.

Qualifications

• Experience in a customer service role, preferably in the automotive sector.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Serve as the primary point of contact for customers seeking information on vehicle services.
• Assess customer needs and recommend appropriate services and repairs.
• Coordinate with technicians to ensure timely completion of services.
• Maintain accurate records of customer interactions and service history.
• Strive to deliver high levels of customer satisfaction through excellent service.

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Documentation

Tools

CRM software

Computer systems

Job description

Overview

Join our dynamic team at Max Motors Dealerships, where we are committed to providing exceptional service and support to our valued customers. We are currently seeking an enthusiastic individual who has a passion for the automotive industry and a desire to facilitate excellent customer experiences.

Key Responsibilities

• Act as the primary point of contact for customers, addressing inquiries and providing information regarding vehicle services.
• Assess customer needs and recommend appropriate services and repairs.
• Coordinate with technicians to ensure timely completion of services.
• Maintain accurate records of customer interactions and service history.
• Ensure high levels of customer satisfaction through excellent service delivery.

Requirements

• Previous experience in a customer service role, preferably in the automotive sector.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic understanding of automotive repair and maintenance.
• Proficient in using computer systems and software for documentation and communication.

Nice to have

• Certification or training in automotive service advising.
• Experience with customer relationship management (CRM) software.
• Knowledge of the latest automotive technologies and trends.