Service Advisor

Workstream; Provo (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Sponsored Counseling Services

Paid Vacation

Paid Training Program

401K Savings Plan

Basic Life Insurance

Opportunities for advancement

Inclusive Family-centered environment

Sundays off

Job summary

Karl Malone Toyota is seeking a Service Advisor in Provo, Utah, to enhance the customer experience. You will greet customers, gather information about their vehicles, and ensure they receive timely and informative updates regarding their services.

The ideal candidate has strong customer service skills, automotive knowledge, and a friendly demeanor. Enjoy a supportive work environment with paid training and opportunities for career growth within a reputable company.

Qualifications

• Previous retail sales or customer service experience preferred.
• Outgoing and friendly demeanor.
• Ability to handle multiple tasks simultaneously.
• Willingness to submit to background check and drug screen.

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Provide detailed reports for servicing technicians.
• Maintain accurate records and monitor vehicle progress.

Skills

Customer service skills

Strong interpersonal and communication skills

Organizational skills

Automotive design knowledge

Sales experience

Job description

Karl Malone Toyota is looking for a Service Advisor. As a member of our team, you will help deliver a unique customer experience that creates a memorable and outstanding impression. Starting with greeting each customer, you will help them from start to finish in the process of repairing or maintaining their vehicle.

What We Offer

At Team Karl Malone, everyone is essential, customers and employees. With value placed upon each individual, you will enjoy a family-center environment that goes beyond the competitive pay. Here, you will find a place where your voice matters. We strive to listen to all customers and employees in hopes of gaining new ideas and different perspectives. With Team Karl Malone, you can build a successful career with paid training and great opportunities for advancement in a rapidly growing company.

• Medical, Dental, and Vision Insurance
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training Program
• 401K Savings Plan
• Basic Life Insurance
• Opportunities for advancement through internal promotion
• Inclusive Family-centered environment for customers and employees
• Sundays off!

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers

Requirements

• Previous retail sales or customer service experience preferred
• Outgoing and friendly, especially while handling customer’s concerns
• Working knowledge of automotive design and mechanical technology.
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills and sales
• Strong interpersonal and communication skills both in-person and over the phone
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.