Service Advisor

Champion Porsche; Pompano Beach (FL); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Champion Porsche is seeking an experienced Service Advisor who brings energy, a positive attitude, and a commitment to top‑notch customer service and integrity. The role requires 2+ years of service‑advising experience with a/high‑line automotive brand and excellence in customer communication.

You will promote parts and labor sales, document vehicle conditions, administer warranty repairs, and ensure accurate repair orders and CSI‑driven service.

Qualifications

• 2+ years experience required as a Service Advisor.
• Experience with a high line automotive brand.
• Strong verbal and written communication with customers.

Responsibilities

• Promote the sales of parts and labor.
• Identify and understand the customer's service needs.
• Document the service needs, repair information, and vehicle condition upon arrival by completing walk around inspection in the service drive.
• Ensure the repair order is accurate and complete.
• Administer new and used vehicle warranty repairs in accordance with warranty specifications.
• Inspect the vehicle to make sure it is ready for return to the customer.
• Maintain customer follow-up system according to guidelines.
• Ensure service level provided to the customer is worthy of achieving CSI scores of 96.0 or better.
• Good communication skills with customers in person, on the telephone and via email.
• Verify all authorized work completed and quality check.
• Receive accurate estimate and parts availability from technician.
• Keep informed and current with all service-related factory communications.

Skills

Service Advisor experience

Customer communication

Automotive industry knowledge

Job description

Champion Porsche has an immediate opening for an experienced Service Advisor, who is energetic, has a positive attitude and who has the desire to provide the highest degree of customer service and integrity.

2+ Years’ experience required as a Service Advisor with a high line automotive brand.

Major responsibilities:

• Promote the sales of parts and labor
• Identify and understand the customer's service needs
• Document the service needs, repair information, and vehicle condition upon arrival by completing walk around inspection in the service drive.
• Ensure the repair order is accurate and complete
• Administer new and used vehicle warranty repairs in accordance with warranty specifications.
• Inspect the vehicle to make sure it is ready for return to the customer
• Maintain customer follow-up system according to guidelines
• Ensure service level provided to the customer is worthy of achieving CSI scores of 96.0 or better
• Good communication skills with customers in person, on the telephone and via email.
• Verify all authorized work completed and quality check
• Receive accurate estimate and parts availability from technician
• Keep informed and current with all service-related factory communications

Job Type:

• Full-time
• 401(k) matching
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift