Service Advisor

Bobby Rahal Automotive Group; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Promote from within

Job summary

Mercedes-Benz of Pittsburgh, part of the Bobby Rahal Automotive Group, is seeking a Service Advisor to greet clients, gather vehicle information, and document issues clearly on repair orders.

You will test drive with clients as needed, advise on vehicle care per manufacturer specs, provide cost estimates for labor and parts, explain charges, and handle calls about appointments and work in progress. We offer full-time employment with benefits.

Qualifications

• What are the general requirements of a Service Advisor?
• A positive attitude and desire to help others are absolute musts.
• Solid, basic computer skills, including typing.
• A valid driver's license and clean driving record.

Responsibilities

• Greet clients in a timely, friendly manner and obtain information about their vehicle. Document any issues the vehicle may have accurately and clearly on a repair order.
• Test drive the vehicle with client as needed to confirm the problem.
• Advise client on the care of their vehicle and the value of maintaining the vehicle in accordance with manufacturer's specifications.
• Provide a complete and accurate written cost estimate for labor and parts.
• Explain completed work and all charges to client.
• Handle telephone inquiries regarding customer questions, appointments, and work in progress.

Job description

When you work for Bobby Rahal Automotive Group, you're a part of a world-class organization with a stellar reputation in the community. We're often referred to as "Team Rahal" and for good reason; our number one focus is to work together to exceed our clients' expectations each and every time they do business with us.

As we continue to grow, Mercedes-Benz of Pittsburgh is looking for a Service Advisor to join our team! Hours for this position are Monday-Friday 7:00 AM-5:00 PM.

As a Service Advisor you will:

• Greet clients in a timely, friendly manner and obtain information about their vehicle. Document any issues the vehicle may have accurately and clearly on a repair order.
• Test drive the vehicle with client as needed to confirm the problem.
• Advise client on the care of their vehicle and the value of maintaining the vehicle in accordance with manufacturer's specifications.
• Provide a complete and accurate written cost estimate for labor and parts.
• Explain completed work and all charges to client.
• Handle telephone inquiries regarding customer questions, appointments, and work in progress.

What are the general requirements of a Service Advisor?

• A positive attitude and desire to help others are absolute musts.
• Solid, basic computer skills, including typing.
• A valid driver's license and clean driving record.

What are my rewards and benefits?

• Full-time team members are eligible for a full benefits package including medical/dental/vision insurance, life insurance, and 401k.
• Paid time off and holiday pay.
• We offer competitive wages and embrace a "promote from within" philosophy.

Bobby Rahal is an Equal Opportunity Employer.