Service Advisor

Jimmy Jazz; Oklahoma City (OK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay and Benefits

Comprehensive Training Programs

Supportive and dynamic environment

Opportunities to work with industry-le

Job summary

Kraft Tank Corporation is seeking a Service Advisor to be the key link between customers and the service department in a fast-paced environment.

You will schedule, quote, and communicate about repairs, coordinating with technicians and parts staff to ensure quality, accuracy, and customer satisfaction. The role emphasizes safety, teamwork, and process improvements.

Qualifications

• 3+ years in a service advisor or related role (tank trailer or trucking industry a plus).
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Proficiency with Office 365 and Salesforce (CRM software).

Responsibilities

• Schedule and coordinate service, repair, and maintenance appointments.
• Monitor open repair orders and keep customers updated on progress.
• Handle incoming service calls and drive-up requests with professionalism.
• Prepare and complete service quotes following company standards.
• Communicate diagnoses, estimates, and change orders clearly to customers.
• Ensure purchase orders, signatures, and credit approvals are obtained before work begins.
• Collaborate with Parts Department to source parts efficiently.
• Recommend preventative maintenance and upcoming repairs to customers.
• Close repair orders accurately and verify billing and payments.
• Process warranty claims and maintain detailed service records.
• Support coordination for Sales and Leasing with check-in/out documentation.

Skills

Organizational skills

Communication skills

Time management

Tools

Office 365

Salesforce

Job description

At Kraft Tank Corporation, we’re known for our expertise, reliability, and commitment to keeping the tank trailer industry moving. We’re looking for a Service Advisor who thrives in a fast-paced, customer-focused environment and takes pride in ensuring every repair, maintenance, and service job runs smoothly from start to finish. If you’re organized, driven, and passionate about delivering excellent service, this is your chance to join a team that values precision, safety, and teamwork.

As a Service Advisor, you’ll be the key link between our customers and our service department, ensuring every job is scheduled, quoted, communicated, and completed with accuracy and efficiency. You’ll work closely with our technicians, parts team, and customers to make sure every repair meets the highest standards of quality and customer satisfaction.

What You’ll Do

• Schedule and coordinate service, repair, and maintenance appointments.
• Monitor all open repair orders and keep customers updated on progress.
• Managing incoming service calls and drive-up request with professionalism and urgency.
• Prepare and complete service quotes following company standards.
• Communicate clearly with customers about diagnoses, estimates, and change orders.
• Ensure purchase orders, signatures, and credit approvals are obtained before work begins.
• Collaborate with the Parts Department to source parts efficiently.
• Recommend preventative maintenance and upcoming repairs to customers.
• Close repair orders accurately and verify all billing and payments.
• Process warranty claims and maintain detailed service records.
• Support coordination for Sales and Leasing Departments with check-in/out documentation and sublet activities.
• Contribute to the development of standard service jobs and process improvements.

Requirements

What We’re Looking For

• 3+ years of experience in a service advisor or related role (tank trailer or trucking industry a plus).
• Strong organizational and time management skills.
• Proficiency with Office 365 and Salesforce (or similar CRM software).
• Excellent written and verbal communication skills.
• Ability to multi-task and meet deadlines in a dynamic environment.
• A positive, can-do attitude and commitment to teamwork.

Physical Requirements

• Ability to lift up to 75 lbs.
• Ability to stand, walk, sit, reach with hands and arms, climb, crouch, or crawl for long periods of time.
• Computer work as needed in an office setting to keep service department organized and efficient.
• Must be able to communicate effectively in written or verbal skills with management and team members.
• Reasonable accommodation will be provided for those requiring assistance.

Why Choose Kraft Tank Corporation?

• Competitive Pay and Benefits
• Comprehensive Training Programs to foster your growth
• A supportive and dynamic environment
• Opportunities to work with industry leaders and cutting-edge technology
• A company that values safety, quality, and the contributions of its team members