Parts Front Counter Representative

Jimmy Jazz; Odessa (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Supportive team environment

Industry leadership

Safety and quality culture

Job summary

Kraft Tank Corporation seeks a Parts Front Counter Representative to be the friendly voice for customer parts inquiries and sales. You’ll assist over-the-counter and remote customers and support warehouse duties to keep operations running smoothly.

Responsibilities include maintaining a welcoming showroom, verifying accounts, coordinating orders, and assisting with cycle counts. Strong communication and familiarity with Salesforce/Office 365 are preferred.

Qualifications

• 1 year of experience in sales or related field, preferably in the tank trailer industry.
• Excellent communication and interpersonal skills.
• A positive, can-do attitude, able to anticipate challenges and multitask.
• Proficiency with Salesforce and Office 365.

Responsibilities

• Be the voice of customer service for over-the-counter and remote customers.
• Manage daily customer call list and coordinate weekly/monthly orders.
• Verify customer accounts and secure necessary authorizations for accuracy.
• Organize and restock showroom to create inviting shopping experience.
• Receive, stock, and organize parts, assist with cycle counts and warehouse duties.

Skills

Sales

Customer service

Communication

Interpersonal skills

Project management

Analytical skills

Tools

Salesforce

Office 365

Job description

• Employee Type Full Time Non-Exempt
• Manage Others No

Description

Join our team as a Parts Front Counter Representative at Kraft Tank Corporation!

Kraft Tank Corporation is seeking a dynamic Parts Front Counter Representative to be the friendly voice our customers can rely on for all their parts inquiries and sales needs. Whether you thrive in an engaging environment or enjoy connecting with customers over the phone and email, we want to hear from you!

As a Parts Front Counter Representative, you will play a crucial role in delivering exceptional customer support. You’ll be the first point of contact for retail customers over the counter and by remote channels, helping them find the parts they need to keep their operations running smoothly.

In addition to assisting customers, this position will provide support in the warehouse as needed. This may include helping with receiving and organizing parts, pulling and staging orders, maintaining inventory, and assisting with other warehouse duties to help keep the department running efficiently.

Why Choose Kraft Tank Corporation?

At Kraft, you won’t just be another employee. You’ll be a valued member of a dynamic team dedicated to excellence and innovation in the tank industry. We pride ourselves on fostering a collaborative work environment where your ideas and contributions are recognized and celebrated. Come be part of a company that is committed to your professional growth while setting you apart from the competition!

What You’ll do:

• Be the Voice of Customer Service: Be the friendly voice on the other end of the line and assist over the counter customers, addressing their parts needs with expertise and enthusiasm.
• Stay Ahead of Customer Needs: Proactively manage a daily customer call list to communicate and anticipate weekly and monthly orders including coordinating delivery routes.
• Facilitate Orders Smoothly: Verify customer account status and secure necessary authorizations to ensure seamless accuracy and satisfaction.
• Create a Welcoming Space: Organize and restock the showroom to provide customers with an inviting shopping experience.

Warehouse Operations

• Receive incoming parts shipments and verify items against packing slips and purchase orders.
• Stock and organize inventory to maintain an efficient, accurate, and well-organized warehouse.
• Pick, stage, and prepare parts orders for customers and shipments.
• Assist with cycle counts and help maintain accurate inventory levels.
• Maintain a clean, safe, and organized warehouse environment.

Parts Support & Customer Service

• Assist the parts team by locating and pulling parts quickly and accurately.

Requirements

What We’re Looking For

• 1 years of experience in sales or a related field, particularly in the tank trailer industry.
• Exceptional communication and interpersonal skills.
• A positive, can-do attitude, anticipate challenges and rise to meet them.
• Proficiency in Salesforce and Office 365 applications for efficient sales management.
• Strong project management and analytical skills to oversee multiple priorities.

Physical Requirements

• Must be able to stand, walk, reach, climb, or crouch.
• Ability to lift up to 75lbs.
• Must be able to communicate effectively in written and verbal skills with customers, management, and team members.
• Reasonable accommodation will be provided for those requiring assistance.

Why You’ll love Working With Us:

• Competitive pay and benefits
• Comprehensive Training Programs to foster your growth.
• A supportive and dynamic environment
• Opportunities to work with industry leaders and cutting-edge technology
• A company that values safety, quality, and the contributions of its team members