Service Advisor

Metro Ford of OKC; Oklahoma City (OK); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Flexible work schedule

401K plan with match

Paid vacations

Free parking

401K with match

Free parking

Job summary

A leading automotive dealership in Oklahoma City is seeking a friendly and skilled Service Advisor to assist customers with their vehicle service needs. This full-time entry-level role involves greeting customers, scheduling appointments, explaining repairs, and ensuring customer satisfaction. Comprehensive training is provided, along with a competitive benefits package.

Qualifications

• Strong customer service skills and the ability to communicate effectively.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to estimate repair costs and timelines.

Responsibilities

• Greet customers and schedule service appointments.
• Catalog customer concerns and write service orders.
• Explain repairs and provide recommendations to customers.
• Cataloging customers concerns and comments.
• Writing service orders and descriptions of problems and repairs.
• Translating customers’ repair problems into standard repair terminology.
• Explaining repairs to customers.
• Test‑driving vehicles to confirm service repairs.
• Estimating the cost and time needed for repairs.
• Handling customer complaints.

Skills

Customer service skills

Communication skills

Basic automotive knowledge

Job description

Join to apply for the Service Advisor role at Metro Ford of OKC

Join one of Oklahoma’s premier dealership groups, Ted Moore Auto Group, as a Service Advisor. Your job will be to help advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in‑house training and support as well as competitive compensation.

About Us

Ted Moore Auto Group is an Oklahoma‑owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.

Benefits We Offer

• Some work schedule flexibility available
• Benefit Packages available – Health, Dental, Vision, Life, Flex Spending Offered
• Paid vacations
• 401K plan with match
• Free Parking

Automotive Service Drive Assistant Job Duties

• Learn the basic operations of the Service Department
• Work closely with supervisor and Service Advisors to provide optimum customer service
• Greeting customers and scheduling service appointments
• Cataloging customers concerns and comments
• Writing service orders and descriptions of problems and repairs
• Translating customers’ repair problems into standard repair terminology
• Explaining repairs to customers
• Test‑driving vehicles to confirm service repairs
• Estimating the cost and time needed for repairs
• Handling customer complaints

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other
• Automotive

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