Power Generation Service Advisor

Kirby; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Kirby is hiring a Power Generation Service Advisor for their San Antonio location. In this role, you will be the primary contact for customers during service jobs, ensuring effective communication regarding status, costs, and quality control.

The ideal candidate will have a high school diploma and related experience, with strong organizational and customer service skills. Proficiency in Microsoft Office and familiarity with Oracle systems are preferred. This position requires overseeing service job assignments and technician progress.

Qualifications

• 3-7 years related experience, customer service in automotive or heavy-duty engine repair preferred.
• Strong communication skills required to interact effectively with customers.
• Ability to manage time and complete tasks within deadlines.

Responsibilities

• Serve as the primary contact for customers throughout service jobs.
• Communicate status and costs of services with customers.
• Oversee service job assignments and technician progress.

Skills

Effective communication

Organizational skills

Customer service

Education

High School Graduate or GED

Associates or Bachelor's Degree

Tools

Microsoft Office

Oracle system

Job description

Stewart & Stevenson is now hiring a Power Generation Service Advisor.

5717 IH I-10 East San Antonio, TX 78219

8631 East Freeway Houston, TX 77029

The location will depend on candidate location.

Responsible for serving as the primary contact and source of information for all services provided to customers by the service department. Oversee departmental service assignments.

Responsibilities

• Serve as primary point of contact for all customers from initiation through completion of the service job.
• Communicate status of service job to customer, including description, status, and cost of work being performed.
• Assign service jobs to technicians and oversee job progress to completion.
• Ensure all required parts and supplies are available to technicians in order to complete service job.
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
• Ensure quality control of complete process.
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers.

Qualifications

• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.

Education/Experience

• High School Graduate or General Education Degree (GED) and three to seven years related experience. Associates or Bachelors Degree strongly preferred.
• Prior customer service experience in an automotive or heavy‑duty engine repair environment preferred.
• Prior supervisory experience preferred.

Computer Skills

Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with Oracle system preferred.

Working Conditions

Office and shop environment. Shop environment may not have air conditioning.

Equal Opportunity Employer

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.