Service Advisor

Costa Auto Care and Tire; Oakland (CA); On-site; USD 52,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Paid holidays

Paid training

Family-owned culture

Job summary

Costa Auto Care and Tire in Oakland, a family-owned shop since 1984, is hiring a Service Advisor to grow with us. We offer a base pay with bonus/commission, medical insurance, PTO, holidays, and paid training.

The schedule is Monday–Friday with nights and weekends available to the team. You will greet customers, explain findings, prepare estimates, and keep the shop and customers coordinated from drop-off to pickup.

Qualifications

• Experience as a service advisor or automotive customer service preferred; we'll train the right person.
• Excellent communication and a customer-service orientation.
• Organized and comfortable using a computer.

Responsibilities

• Greet customers and listen to their concerns.
• Explain inspection findings and repair recommendations clearly.
• Write and present estimates, and follow up on approvals.
• Keep the shop's schedule and workflow moving with our technicians.
• Keep customers updated from drop-off to pickup.

Skills

Strong communication skills

Customer-first attitude

Bilingual English/Spanish

Shop management software

Tools

Shop management software

Job description

Costa Auto Care and Tire is a family-owned repair and tire shop serving Oakland since 1984. We're growing, with plans to add locations, and we're looking for a Service Advisor to grow with us.

Why you'll like working here:

• $52K-$120K pay (base plus bonus/commission) that rewards great work.
• Medical insurance.
• Paid time off and paid holidays.
• Paid training to build your skills and career.
• Monday-Friday schedule: nights and weekends are yours.
• A family-owned culture where you're a name, not a number.

What you'll do:

• Greet customers and listen to their concerns.
• Explain inspection findings and repair recommendations clearly and honestly.
• Write and present estimates, and follow up on approvals.
• Keep the shop's schedule and workflow moving with our technicians.
• Keep customers updated from drop-off to pickup.

What we're looking for:

• Service advisor or automotive customer service experience preferred; we'll train the right person.
• Strong communication skills and a customer-first attitude.
• Organized and comfortable on a computer (shop management software is a plus).
• Bilingual English/Spanish is a plus.