Customer Service Advisor

Discount Tire & Service Centers; Redlands (CA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

5 Day Work Week

401 K

Paid Vacation

Major Medical, Dental, Vision and Life

Paid Time Off

Competitive Compensation

Family atmosphere

Job summary

Discount Tire & Service Centers in Redlands, CA seeks an enthusiastic automotive service advisor with a customer‑focus and drive to deliver exceptional service. You will bridge technicians and customers, build loyalty, and contribute to achieving store goals.

The role involves managing customer relations, creating accurate estimates, and selling tire and auto repair services while upholding safety regulations and company standards. A positive attitude and strong communication are essential.

Qualifications

• Experience in automotive service advising or retail auto parts/sales preferred.
• Ability to explain repairs and estimates clearly to customers.
• Strong interpersonal skills and professional appearance.

Responsibilities

• Build customer satisfaction and loyalty
• Sell tire and auto repair products and services
• Create results for teammates, customers, and the company
• Create estimates using electronic information programs
• Demonstrate product knowledge, benefits and features
• Be in charge of the store when the Manager is off
• Follow all Bureau of Automotive Repair regulations
• Respond energetically to customer inquiries in person or on the phone

Skills

Customer service

Communication

Sales

Job description

A growing Tire and Automotive Service Company is looking for an enthusiastic, highly motivated and experienced automotive service advisors for our store. We prefer to hire people with the right ATTITUDE, PASSION, DRIVE and CUSTOMER SERVICE OUTLOOK

Job Responsibilities

Serving customers is a key to success in this position. Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and serve as a liaison between technicians and customers.

• Build Customer Satisfaction & Loyalty
• Sell Tire and Auto Repair Products and Services
• Creating Results for Teammates, Customers, and the Company
• Create estimates using electronic information programs
• Product Knowledge, Benefits and Features
• In charge of store when Manager is off
• Follow all ‘Bureau of Automotive Repair’ regulations
• Must demonstrate a high level of energetic response to every customer, on the phone or in the store.

Benefits

• 5 Day work week
• 401 K
• Paid Vacation
• Major Medical, Dental, Vision and Life Insurance available
• Paid Time Off
• Competitive Compensation
• Family atmosphere

WE ARE AN EQUAL OPPORTUNITY EMPLOYER