Service Advisor

Tuffy Tire & Auto 10013; Northville (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Paid Holidays

Reimbursement for any ASE certifications

Job summary

An award-winning auto service provider in Northville is looking for Automotive Service Advisors to join their team. The ideal candidate will be customer-focused, possess strong organizational skills, and be computer savvy. Responsibilities include ensuring customer satisfaction, identifying needs through questions, and introducing inspection offerings during service. Experience in auto repair is preferred but willing to train the right candidate. This role offers a flexible schedule and a competitive salary.

Qualifications

• Maintain a positive, energetic attitude throughout the day.
• Demonstrates the desire to improve and advance personally and professionally.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Make Customer Satisfaction number one.
• Identify primary concerns and determine customer needs through open-ended questions.
• Professionally introduce the Courtesy Inspection offering solutions and benefits.

Skills

Customer-focused attitude

Strong organizational skills

Basic knowledge of menu-based computer software

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Benefits/Perks
• Paid Holidays and Paid Time Off
• Careers Advancement Opportunities - we are always looking to promote from within!
• Reimbursement for any successfully completed ASE certifications
• Flexible Scheduling with a rotating day off
• Closed on Sundays
• Competitive Compensation with bonus incentives

Job Summary

Come join our award winning family and not have to be subject to the big corporate cuts or bureaucracy!! Recently named Tuffy New Dealer of The Year and Northville's Small Business of the Year. Business continues to grow and we are looking to bring on more talented team members as our store portfolio expands. We are looking for Automotive Service Advisors at stores located in Northville, Livonia and Farmington Hills area. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and work ethic, computer savvy, Tuffy is the right team for you. Experience preferred but will train the right person.

Responsibilities

Make Customer Satisfaction number one

Identify primary concerns and determine customer needs through open-ended questions

Professionally introduce the Courtesy Inspection (multi-point inspection) offering solutions and benefits

Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment

Qualifications

Maintain a positive, energetic attitude throughout the day

Basic knowledge of menu-based computer software

Strong organizational skills

Demonstrates the desire to improve and advance personally and professionally

Two years of experience in an auto repair facility is a plus

Valid driver’s license with an acceptable driving record

Flexible schedule and able to work weekdays, weekends, evenings

If you are a hard worker and would like to take on the challenge of working in a high-volume shop, we invite you to apply for the position today and join our team!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tuffy Corporate.