Automotive Service Advisor

Tuffy Tire & Auto 10013; Grand Haven (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Tuition assistance

Employee discounts

Free uniforms

Training & development

Job summary

Tuffy Tire & Auto 10013 in Grand Haven is looking for Automotive Service Advisors who excel in customer satisfaction and sales. The ideal candidates will be outgoing and self-motivated, ready to tackle the challenges of a busy repair shop.

You will be responsible for understanding customer needs through effective communication, conducting inspections, and delivering invoices. We prioritize a positive attitude and good work ethic, and we offer competitive compensation along with excellent career advancement opportunities.

Qualifications

• Willing to serve customers and identify their needs.
• Ability to close sales by educating customers on vehicle needs.

Responsibilities

• Ensure customer satisfaction is the top priority.
• Conduct multi-point inspections and explain benefits.
• Deliver invoices and schedule future appointments.

Skills

Customer service orientation

Sales ability

Positive attitude

Communication skills

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Benefits/Perks

• Paid Holidays and Paid Time Off (1 week earned every 6 months).
• Careers Advancement Opportunities - we are always looking to promote from within!
• Reimbursement for any successfully completed ASE certifications
• Closed on Sundays & Major Holidays
• Competitive Compensation with bonus incentives

Job Summary

We firmly believe that our success is a direct reflection of our talented Automotive Service Advisors. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and work ethic, Tuffy is the right team for you.

Responsibilities

• Make Customer Satisfaction number one
• Identify primary concerns and determine customer needs through open-ended questions
• Professionally introduce the Courtesy Inspection (multi-point inspection) offering solutions and benefits
• Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment

Qualifications

• Maintain a positive, energetic attitude throughout the day
• Willing to serve customers
• Ability to close a sale by educating customers on their vehicle needs and informing them of their options.
• Two years of experience in an auto repair facility is a plus
• Valid driver’s license with an acceptable driving record
• Nothing is more important to us than having a good attitude, good character, and a strong work-ethic.

If you are a hard worker and would like to take on the challenge of working in a high-volume shop, we invite you to apply for the position today and join our team!