Service Advisor

Tim Dahle Auto Group; North Salt Lake (UT); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Team-oriented work environment

Career growth opportunities

Résumé du poste

Tim Dahle Auto Group in North Salt Lake, UT, is seeking an Automotive Service Advisor who can bridge customer needs with our skilled technicians to ensure transparent and efficient service experiences.

You will greet customers, explain maintenance steps, diagnose issues, and prepare repair orders while coordinating with technicians and advising on service options. A team-focused, growth-minded environment awaits with strong benefits.

Qualifications

• Experience as automotive service advisor or similar customer-service role.
• Strong knowledge of vehicle systems and maintenance procedures.
• Excellent communication and interpersonal skills.
• Ability to diagnose vehicle issues through questioning, inspection, and testing.
• Proficiency with service management software and basic computer skills.
• Valid driver’s license with a clean driving record.

Responsabilités

• Greet customers and listen to vehicle concerns.
• Explain maintenance and repair procedures clearly and professionally.
• Assist in diagnosing mechanical issues via questioning, inspection, or road tests.
• Prepare detailed repair orders based on customer needs and inspection findings.
• Estimate costs for additional repairs not included in the original service order and obtain customer approval before proceeding.
• Advise customers on available services, maintenance schedules, and vehicle care options.
• Coordinate with technicians to ensure timely and accurate completion of repairs.
• Maintain accurate records of customer interactions, service history, and work performed.

Connaissances

Automotive service advisor

Customer service

Communication skills

Vehicle systems knowledge

Diagnostic questioning

Team collaboration

Outils

Service management software

Description du poste

Description

Join our dynamic team as an Automotive Service Advisor, where your excellent communication skills and technical knowledge will help deliver exceptional customer service and vehicle care. In this role, you will serve as the vital link between our customers and our skilled technicians, ensuring a smooth and transparent service experience.

Key Responsibilities:

• Greet customers warmly and listen attentively to their vehicle concerns or service requests.
• Explain necessary maintenance and repair procedures clearly and professionally.
• Assist in diagnosing mechanical issues through customer interviews, visual inspections, or road tests.
• Prepare detailed repair orders based on customer needs and inspection findings.
• Estimate costs for additional repairs not included in the original service order and obtain customer approval before proceeding.
• Advise customers on available services, maintenance schedules, and vehicle care options.
• Coordinate with technicians to ensure timely and accurate completion of repairs.
• Maintain accurate records of customer interactions, service history, and work performed.

Why Work for Tim Dahle Auto Group?

• Competitive pay based on experience and performance.
• Opportunities for career growth and advancement.
• Medical, dental, and vision insurance options.
• 401(k) retirement plan.
• Paid time off and additional employee benefits.
• A team-oriented work environment.
• Opportunities to grow with an established automotive group.

We foster a collaborative and growth-oriented environment where your expertise is valued. Our company is committed to providing ongoing training and development opportunities, competitive compensation, and a supportive workplace culture dedicated to excellence in customer service and vehicle care.

Requirements

Skills and Qualifications:

• Proven experience as an automotive service advisor or in a similar customer service role within the automotive industry.
• Strong knowledge of vehicle systems, maintenance procedures, and repair processes.
• Excellent communication and interpersonal skills to effectively interact with customers and team members.
• Ability to diagnose vehicle issues through questioning, inspection, and testing.
• Proficiency in using automotive service management software and basic computer skills.
• Strong organizational skills and attention to detail.
• Valid driver’s license and a clean driving record.