Service Advisor

Tim Dahle Nissan Bountiful; Salt Lake City (UT); Sur place; USD 42 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Growth opportunities

Team environment

Résumé du poste

Tim Dahle Nissan Bountiful is seeking an Automotive Service Advisor to join our dynamic team. You will be the link between customers and technicians, explaining maintenance, diagnosing issues, and preparing repair orders with clear estimates.

Competitive pay based on experience, comprehensive benefits including medical, dental, vision, and a 401(k), and opportunities for growth in a team-focused environment.

Qualifications

• Proven experience as an automotive service advisor or in a similar customer service role within the automotive industry.
• Strong knowledge of vehicle systems, maintenance procedures, and repair processes.
• Excellent communication and interpersonal skills to effectively interact with customers and team members.

Responsabilités

• Greet customers warmly and listen attentively to their vehicle concerns or service requests.
• Explain necessary maintenance and repair procedures clearly and professionally.
• Assist in diagnosing mechanical issues through customer interviews, visual inspections, or road tests.
• Prepare detailed repair orders based on customer needs and inspection findings.
• Estimate costs for additional repairs not included in the original service order and obtain customer approval before proceeding.
• Advise customers on available services, maintenance schedules, and vehicle care options.
• Coordinate with technicians to ensure timely and accurate completion of repairs.
• Maintain accurate records of customer interactions, service history, and work performed.

Connaissances

Automotive service advisor

Customer service

Vehicle systems knowledge

Service management software

Outils

Service management software

Description du poste

Description

Join our dynamic team as an Automotive Service Advisor, where your excellent communication skills and technical knowledge will help deliver exceptional customer service and vehicle care. In this role, you will serve as the vital link between our customers and our skilled technicians, ensuring a smooth and transparent service experience.

Key Responsibilities:

• Greet customers warmly and listen attentively to their vehicle concerns or service requests.
• Explain necessary maintenance and repair procedures clearly and professionally.
• Assist in diagnosing mechanical issues through customer interviews, visual inspections, or road tests.
• Prepare detailed repair orders based on customer needs and inspection findings.
• Estimate costs for additional repairs not included in the original service order and obtain customer approval before proceeding.
• Advise customers on available services, maintenance schedules, and vehicle care options.
• Coordinate with technicians to ensure timely and accurate completion of repairs.
• Maintain accurate records of customer interactions, service history, and work performed.

Why Work for Tim Dahle Auto Group?

• Competitive pay based on experience and performance.
• Opportunities for career growth and advancement.
• Medical, dental, and vision insurance options.
• 401(k) retirement plan.
• Paid time off and additional employee benefits.
• A team-oriented work environment.
• Opportunities to grow with an established automotive group.

We foster a collaborative and growth-oriented environment where your expertise is valued. Our company is committed to providing ongoing training and development opportunities, competitive compensation, and a supportive workplace culture dedicated to excellence in customer service and vehicle care.

Requirements

Skills and Qualifications:

• Proven experience as an automotive service advisor or in a similar customer service role within the automotive industry.
• Strong knowledge of vehicle systems, maintenance procedures, and repair processes.
• Excellent communication and interpersonal skills to effectively interact with customers and team members.
• Ability to diagnose vehicle issues through questioning, inspection, and testing.
• Proficiency in using automotive service management software and basic computer skills.
• Strong organizational skills and attention to detail.
• Valid driver’s license and a clean driving record.