Service Advisor

Kia of Old Saybrook; New London (CT); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Work-life balance

Competitive salary + commission

Health insurance

Paid time off

Training & growth

BetterHelp

401k matching

Job summary

Kia of Old Saybrook and Nissan of Old Saybrook is hiring a Service Advisor to deliver an exceptional customer experience in a fast-paced dealership environment.

You will greet customers, gather vehicle information, and communicate maintenance needs, with the potential to earn $60,000 to $100,000 per year with base plus commission. We offer comprehensive benefits, ongoing training, and career growth.

If you bring energy, integrity, and a customer-first attitude, join our award-winning team.

Qualifications

• 2+ years of experience in a customer service role.
• Strong communication and organizational skills.
• Ability to work in a high-volume environment with professionalism.
• Knowledge of vehicle systems and maintenance schedules a plus.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Communication

Organizational skills

High-volume environment

Vehicle maintenance knowledge

Job description

NOW HIRING: SERVICE ADVISOR

Kia of Old Saybrook & Nissan of Old Saybrook

Are you driven, energetic, and passionate about delivering an exceptional customer experience? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU on our team!

At Kia of Old Saybrook and Nissan of Old Saybrook, we’re not just servicing vehicles, we’re building lifelong relationships with our customers. We believe that happy employees create happy customers, which is why we invest in our team, celebrate success, and create opportunities for growth.

We’re looking for a Service Advisor who is ready to bring enthusiasm, professionalism, and a customer-first attitude to our award-winning dealerships.

BENEFITS

• Work/life balance – great hours & schedule options available
• Competitive base salary + commission (earn $60,000–$100,000/year)
• Health, dental & vision insurance
• Paid time off & holidays
• Ongoing training and career growth opportunities
• BetterHelp
• Matching 401k

RESPONSIBILITIES

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS

• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
  • 2+ years of experience in a customer service role
  • Strong communication and organizational skills.
  • Ability to work in a high-volume environment with professionalism.
  • Knowledge of vehicle systems and maintenance schedules a plus.
  • Positive, team-oriented attitude.