Service Advisor

Bill Jacobs Motorsport; Naperville (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Bill Jacobs Volkswagen is seeking a Service Advisor to recommend proper vehicle care to customers and explain value of maintenance for optimal performance. The role focuses on fast-paced environment, with a loyal client base and master technicians supporting the service team.

Responsibilities include greeting customers, coordinating with technicians, updating customers on status, and providing excellent service throughout the experience.

Qualifications

• 2+ years of previous dealership Service Advisor experience is required; Volkswagen and/or import experience preferred.
• CDK proficiency preferred.
• Phenomenal follow-up skills.
• Strong desire to engage with the customer and ensure they have a positive experience.
• Excellent oral and written communication skills.
• High energy and positive attitude.
• Professional personal appearance.

Responsibilities

• Greeting customers and discussing their vehicle repair and maintenance concerns.
• Directing the customer’s vehicle to an experienced technician and consulting with the technician about needed repairs/services.
• Informing customers of any changes in service or when their vehicle is ready to be picked up.
• Responsible for communication with the customer as to the status of their vehicle from onset through delivery.
• Answering customer questions about their vehicle service and applicable warranty coverage.
• Advising the customer and coming up with a plan for their vehicle in the short and long term of the customer’s needs.
• Providing exceptional customer service throughout the customer experience.

Skills

Dealership service advisor experience

CDK proficiency

Follow-up skills

Customer engagement

Oral and written communication

Professional appearance

Job description

Description

The Role at a Glance – Bill Jacobs Volkswagen Service Advisor

We are excited to bring on a Service Advisor to join our team. The focus of the Service Advisor is to recommend proper vehicle care to our valued customers and explain the value of maintaining their vehicles for optimal performance. Successful Service Advisors are ambitious problem solvers that thrive in a very fast paced environment.

Bill Jacobs Volkswagen offers a loyal customer base, master certified technicians, a huge loaner fleet, and a dedicated Client Care team to schedule appointments. Everything is in place to support a professional service advisor looking for a successful and lucrative career.

Bill Jacobs Volkswagen is the #1 volume dealership and multi-year winner of the J.D. Power Dealer of Excellence and Volkswagen Wolfsburg Crest Club Awards.

What you\'ll be doing

• Greeting customers and discussing their vehicle repair and maintenance concerns.
• Directing the customer’s vehicle to an experienced technician and consulting with the technician about needed repairs/services.
• Informing customers of any changes in service or when their vehicle is ready to be picked up.
• Responsible for communication with the customer as to the status of their vehicle from onset through delivery.
• Answering customer questions about their vehicle service and applicable warranty coverage.
• Advising the customer and coming up with a plan for their vehicle in the short and long term of the customer’s needs.
• Providing exceptional customer service throughout the customer experience.

What’s it like to work here?

At Bill Jacobs VW, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions.

We value the person, not just the employee. At Bill Jacobs, we want to see you grow personally in addition to professionally during your career with us.

What’s in it for YOU?

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

• Outstanding health insurance plan - Blue Cross Blue Shield of Illinois (PPO and HMO Plans)
• Generous dental insurance, vision insurance, life insurance, and supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance.
• 401K Plan with company contribution.
• Generous PTO.
• Employee discounts on vehicle purchases, parts, and service.
• Wellness programs for employees and family members.
• Interested in furthering your education? We have a generous tuition reimbursement program.
• Opportunity to further your career with a rapidly growing and successful dealer organization.
• Free On-Site Health Coaching: Take advantage of personalized wellness support from a certified health coach, including guidance on nutrition, fitness, lifestyle habits, and stress management.
• On-Site Physician Assistant: Convenient access to on-site care for minor health concerns, preventative services, and routine wellness support during the workday.

About the company

The Bill Jacobs organization has grown into one of the most respected businesses in the Midwest. Today we have five new car franchise locations offering new models from BMW, MINI, Volkswagen, Jaguar, and Land Rover in Naperville and Hinsdale, Illinois. Current Automotive is our pre-owned electric vehicle dealership, located in Hinsdale. At Bill Jacobs, the cars bring you in and the experience brings you back.

Our employees are the driving force behind the success of the Bill Jacobs organization - one of Illinois\' leading providers of luxury automotive products and extraordinary customer service.

Core Values

R - Respect

We believe in taking accountability for our words, actions, and results.

I - Integrity

We believe in honesty, transparency, and doing the right thing.

S - Social Responsibility

We believe in positive community involvement and a commitment to the greater good.

E - Excellence

We believe in raising the bar and challenging expectations to achieve a culture of continuous

improvement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Requirements

What we\u2019re looking for

Must-haves:

• 2+ years of previous dealership Service Advisor experience is required; Volkswagen and/or import experience preferred.
• CDK proficiency preferred.
• Phenomenal follow-up skills.
• Strong desire to engage with the customer and ensure they have a positive experience.
• Excellent oral and written communication skills.
• High energy and positive attitude.
• Professional personal appearance.