Service Advisor

Mt. Airy, Inc.; Mount Airy (MD); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Ford training

Advancement opportunities

Established customer base

Supportive management

Team-oriented environment

Benefits package

Employee discounts

Recognition for performance

Job summary

Ford Dealership is seeking a Service Advisor who places the customer at the center of the service experience. The role emphasizes earning the customer’s trust, listening carefully to concerns, and clearly communicating vehicle needs and recommended services.

The advisor will coordinate with technicians and parts staff to deliver accurate maintenance recommendations, manage multiple repair orders, and keep customers informed throughout the process.

Qualifications

• Must be genuinely customer-focused and able to build trust with clients.
• Must listen to customers and clearly communicate vehicle needs.
• Comfortable recommending maintenance and repairs and explaining value.
• Able to manage multiple customers and repair orders concurrently.
• Work well with technicians, parts staff, and management to ensure smooth service.

Responsibilities

• Listen to customers to understand their vehicle issues and needs.
• Clearly communicate recommended maintenance and repairs and provide explanations.
• Keep customers informed throughout the service experience.
• Manage multiple customers and repair orders at once.
• Collaborate with technicians, parts personnel, and management.
• Follow through on commitments and take ownership when things don’t go as planned.
• Strive for ongoing growth and improvement in service quality.

Skills

Customer-focused

Communication

Listening skills

Multitasking

Team collaboration

Job description

FORD SERVICE ADVISOR WANTED

Build Relationships. Build Your Career. Grow With Us.

Are you a customer-focused Service Advisor looking for a dealership where you can earn a great living without feeling like you're working in a corporate machine?

We want to meet you.

We’re a growing Ford dealership that believes you shouldn’t have to choose between opportunity and a great place to work. We’re growing our service business while holding onto the small-town values and personal customer relationships that have helped make us successful.

Our customers aren't numbers, and our employees aren't either.

What We're Looking For

We're looking for a Service Advisor who understands that the job is about more than writing repair orders.

It's about earning the customer's trust.

The right person will be able to listen to customers, clearly communicate their vehicle's needs, recommend appropriate maintenance and repairs, and keep customers informed throughout the entire service experience.

You'll be successful here if you:

• Genuinely enjoy working with people
• Deliver an excellent customer experience
• Communicate clearly and consistently
• Are comfortable recommending needed maintenance and repairs
• Can manage multiple customers and repair orders at once
• Work well with technicians, parts personnel, and management
• Follow through on commitments
• Take ownership when something doesn't go as planned
• Want to continuously improve and grow

What We Offer

We want talented people to build careers with us, not simply fill positions.

We offer:

• Competitive pay with strong earning potential
• Growing service department and customer base
• Ford training and development opportunities
• Opportunities for advancement
• Established customer base
• Supportive management team
• Team-oriented work environment
• Benefits package
• Employee discounts
• A dealership where great performance is recognized

We're Looking for Advisors — Not Order Takers

Our best Service Advisors don't pressure customers into buying things they don't need.

They ask questions, identify needs, educate customers, make professional recommendations, and allow the customer to make an informed decision.

That's how we build long-term relationships—and that's the kind of Service Advisor we're looking for.

Big Opportunities. Small-Town Values.

If you're tired of feeling like just another number at a large dealership group and want an opportunity where your performance matters, your customers know your name, and there's room to grow, this could be the right fit.

Come grow with us and help us build the kind of service department customers actually want to come back to.