Service Advisor Assistant

Canyon Ford; Spearfish (SD); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay with bonus potential

Full-time position

Benefits package available

Employee discounts

No Weekends!

Job summary

Ford Service Department is seeking a friendly Service Advisor Assistant to support our service team and ensure a smooth, positive experience for every customer.

You will greet customers, schedule appointments, assist service advisors, coordinate vehicle drop-offs and pick-ups, and help with repair orders and documentation while maintaining an organized reception area and professional presence.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional, and positive attitude.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and dealership software.
• Attention to detail and accurate data entry.
• Previous automotive or dealership experience is a plus, but we are willing to train the right person.
• Valid driver’s license and a good driving record.

Responsibilities

• Assist Service Advisors with daily customer and administrative needs.
• Greet customers and direct them to the appropriate Service Advisor.
• Answer phones and schedule service appointments.
• Coordinate vehicle drop-offs and pick-ups.
• Communicate with customers regarding service status and updates.
• Prepare and organize repair orders, paperwork, and customer information.
• Assist with warranty and service documentation.
• Coordinate with technicians, parts staff, and other dealership departments.
• Maintain an organized and professional service reception area.
• Provide friendly, professional customer service throughout the service visit.
• Perform other duties to support the Service Department.

Skills

Customer service

Communication skills

Positive attitude

Organizational skills

Time management

Multitasking

Computer literacy

Dealership software

Attention to detail

Driver's license

Job description

Service Advisor Assistant

Join our Ford dealership team!

We are looking for a friendly, organized, and customer-focused Service Advisor Assistant to support our Service Department and help provide an exceptional experience for every customer.

What You’ll Do

• Assist Service Advisors with daily customer and administrative needs

• Greet customers and help direct them to the appropriate Service Advisor

• Answer phones and schedule service appointments

• Help coordinate vehicle drop-offs and pick-ups

• Communicate with customers regarding service status and updates

• Prepare and organize repair orders, paperwork, and customer information

• Assist with warranty and service documentation

• Coordinate with technicians, parts staff, and other dealership departments

• Help maintain an organized and professional service reception area

• Provide friendly, professional customer service throughout the service visit

• Perform other duties as needed to support the Service Department

What We’re Looking For

• Excellent customer service and communication skills

• Friendly, professional, and positive attitude

• Strong organizational and time-management skills

• Ability to multitask in a fast-paced environment

• Comfortable using computers and dealership software

• Attention to detail and accurate data entry

• Previous automotive or dealership experience is a plus, but we are willing to train the right person

• Valid driver’s license and a good driving record

Why Join Us?

• Competitive pay with bonus potential

• Full-time position

• Opportunities for training and advancement

• Employee discounts

• Benefits package available

• No Weekends!

• Work alongside an experienced and supportive dealership team

• Be part of a professional Ford Service Department focused on customer satisfaction