Service Advisor

Hiring Winners; Morgantown (WV); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Sign-on Bonus

Medical, Dental and Vision

Paid Holidays & PTO

Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Alternating Saturdays & Closed Sundays

Job summary

Freedom Kia in Morgantown, WV seeks a Service Advisor to initiate automotive services and repairs by identifying performance issues and requests. You will verify warranty coverage, develop estimates, write repair orders, and maintain customer records.

You will serve as the liaison between customer and technician, ensuring understanding of needs. A strong focus on service quality and accurate communication is essential.

Qualifications

• Previous Service Advisor experience preferred.
• Team player focused on exemplary customer service.
• Basic mechanical understanding of an automobile.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Serve as the communicator between customer and technician.
• Develop estimates by costing materials and labor; calculate payments.
• Prepare repair orders and enter RO into service database.
• Communicate additional service needs after inspection.
• Administer manufacturer warranty for qualifying repairs.
• Keep customer informed of service specials, times and expenses.

Skills

Customer service

Team player

Basic mechanical understanding

Driver's license

Job description

Automotive Service Advisor - Freedom Kia

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Qualifications:

• Previous Service Advisor experience, preferred.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

• Competitive Salary with commission
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Alternating Saturdays and Closed on Sundays

Job Type: Full-time

Salary: $50,000- $100,000.00 per year

Benefits:

*Sign on Bonus for qualified applicants

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Rotating 4Hr Saturdays
• CLOSED SUNDAYS

Shift:

• Day shift

Ability to commute/relocate:

• Morgantown, WV: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person