Service Advisor

Mid Valley Chrysler Jeep Dodge Ram; Modesto (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan with employer match

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Health and wellness

Discounts on products and services

Signing/Relocation Bonus

Job summary

Mid Valley Chrysler Jeep Dodge Ram is seeking a Service Advisor to own the customer experience in the service lane. You will be the first contact for customers, greet vehicle owners, and guide them through the repair process while coordinating with technicians to ensure smooth service.

We welcome applicants from customer service, retail, or hospitality backgrounds. A professional, friendly demeanor and strong communication are essential; training and growth opportunities are provided in a

Qualifications

• Organized and friendly personality.
• Ability to manage others successfully.
• Strong time management and multitasking abilities.
• Excellent communication with customers and team.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to undergo pre-employment background check and drug screen.

Responsibilities

• Oversee flow of the drive lane and ensure prompt, courteous service.
• Take ownership of the customer's experience to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technician time is allocated to service customers.
• Distribute work between technicians efficiently.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Excellent communication with customers

Professional appearance

Clean driving record

Background check & drug screen consent

Job description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Central Valley Automotive we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Central Valley Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan with employer match
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Health and wellness
• Discounts on products and services
• Ask about out Signing/Relocation Bonus

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen