Service Advisor

Land Rover Mission Viejo; Mission Viejo (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Lithia Learning Center

Wellness Programs

Job summary

Land Rover Mission Viejo is seeking a Service Advisor to greet customers, document vehicle concerns, and guide repairs through the service process.

You will prepare estimates, write repair orders, and coordinate with technicians to ensure timely and accurate work while delivering an exceptional customer experience that builds loyalty.

Qualifications

• 2+ years of Service Advisor experience.
• 1+ years of experience in a customer service role.
• Experience with Land Rover or other European brands.
• Previous experience at an automotive dealership.
• Strong written and vocal communication skills.
• Excellent time management skills.
• Working knowledge of computers.
• Self-motivated with ability to set and achieve targeted goals.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet customers and act as the main contact throughout the service process.
• Listen to customer concerns and document vehicle issues.
• Recommend maintenance and repair services based on vehicle needs.
• Prepare estimates, write repair orders, and explain work.
• Communicate with technicians to ensure timely and accurate repairs.
• Deliver an exceptional customer experience that builds trust and loyalty.
• Report to the service manager and collaborate on weekly and monthly goals.

Skills

Service Advisor experience

Customer service

Communication skills

Time management

Computer skills

Driver's license

Job description

Dealership:L0336 Land Rover Mission ViejoLand Rover Mission ViejoHiring: Service AdvisorPay: $64,500-$161,800 (Commission Pay Plan)Schedule: Monday - Friday; 7:30am - 5:30pmWhy Join Our Team?The top advisors are on pace to earn over $125,000 this year.Easy work schedule to provide excellent work-life balance.Great opportunity for high line auto experience.Land Rover Mission Viejo is recognized as Top Rated Dealership by Car Fax and CarGurus.What You'll DoGreet customers and act as the main contact throughout the service processListen to customer concerns and document vehicle issuesRecommend maintenance and repair services based on vehicle needsPrepare estimates, write repair orders, and explain work.Communicate with technicians to ensure timely and accurate repairsDeliver an exceptional customer experience that builds trust and loyaltyYou'll report to the service manager and collaborate over weekly and monthly goalsWhat You'll Bring2+ years of Service Advisor experience.1+ years of experience in a customer service role.Experience with Land Rover or other European brandsPervious experience working at an automotive dealership.Strong written & vocal communication skills.Excellent time management skillsWorking knowledge of computers.Self motivated with the ability to set and achieve targeted goals.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsThe Annual Estimated Earnings Range is $64,500-$161,800.This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commissions off Individual Sales and Individual Gross Profit, and bonuses based on Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.