Service Advisor

L0336 Land Rover Mission Viejo; Mission Viejo (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway owns Land Rover Mission Viejo, a top-rated dealership in the region. We are seeking a Service Advisor to greet customers, document vehicle issues, and guide maintenance decisions at our Mission Viejo location.

The role collaborates with the service manager to achieve weekly and monthly goals, and offers opportunities for commissions within our total rewards program. Strong communication and time-management skills are essential.

Qualifications

• 2+ years of Service Advisor experience.
• 1+ years in a customer service role.
• Experience with Land Rover or other European brands.
• Previous experience working at an automotive dealership.
• Strong written & vocal communication skills.
• Excellent time management skills.
• Working knowledge of computers.
• Self motivated with the ability to set and achieve targeted goals.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Greet customers and act as the main contact throughout the service process.
• Listen to customer concerns and document vehicle issues.
• Recommend maintenance and repair services based on vehicle needs.
• Prepare estimates, write repair orders, and explain work.
• Communicate with technicians to ensure timely and accurate repairs.
• Deliver an exceptional customer experience that builds trust and loyalty.

Skills

Service Advisor

Customer service

Land Rover experience

European brands

Driving license

Job description

Dealership: L0336 Land Rover Mission Viejo Land Rover Mission Viejo Hiring: Service Advisor Pay: $64,500-$161,800 (Commission Pay Plan) Schedule: Monday - Friday; 7:30am - 5:30pm

Why Join Our Team?

The top advisors are on pace to earn over $125,000 this year. Easy work schedule to provide excellent work-life balance. Great opportunity for high line auto experience. Land Rover Mission Viejo is recognized as Top Rated Dealership by Car Fax and CarGurus.

What You'll Do

• Greet customers and act as the main contact throughout the service process
• Listen to customer concerns and document vehicle issues
• Recommend maintenance and repair services based on vehicle needs
• Prepare estimates, write repair orders, and explain work.
• Communicate with technicians to ensure timely and accurate repairs
• Deliver an exceptional customer experience that builds trust and loyalty
• You'll report to the service manager and collaborate over weekly and monthly goals

What You'll Bring

• 2+ years of Service Advisor experience.
• 1+ years of experience in a customer service role.
• Experience with Land Rover or other European brands
• Pervious experience working at an automotive dealership.
• Strong written & vocal communication skills.
• Excellent time management skills
• Working knowledge of computers.
• Self motivated with the ability to set and achieve targeted goals.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The Annual Estimated Earnings Range is $64,500-$161,800. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commissions off Individual Sales and Individual Gross Profit, and bonuses based on Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws. We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!