Service Advisor

Butler Machinery Company; Minot (ND); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

10% Annual Retirement Employer Contrib

Health Insurance – 3 plan options

Health Savings Account – Employer up 1

Dental Insurance – 2 plans

Vision Insurance

Life/AD&D Insurance

Short-Term Disability (60% of base)

Long-Term Disability

Holidays

Paid Time Off

Employee Assistance Program (EAP)

Financial planning – SmartDollar

Legal Shield/ID Shield

Voluntary benefits – Cancer/Accident/H

Training opportunities

Job summary

Butler Machinery Company in Minot, ND seeks a service professional to assist the Service Manager with quoting, estimating, and delivering service contracts. You will assign jobs to technicians and monitor progress, while proactively seeking customer feedback to prevent issues and ensure timely delivery.

You will review work orders for accuracy, coordinate with supervision, and maintain a professional image in all customer interactions.

Qualifications

• High school or technical school education or equivalent.
• Strong technical knowledge.
• Excellent oral and written communication skills.
• Ability to multi-task.

Responsibilities

• Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs.
• Assigns jobs and work areas to Service Technicians according to their skills.
• Seeks customer feedback proactively and responds promptly.
• Reviews repair work orders for accuracy concerning parts, materials and labor.
• Works with the Service Manager or supervisor in all aspects of the service department.
• Advises Service Manager of all customer complaints.
• Maintains professional image and adheres to company policies.

Skills

Strong technical knowledge

Excellent oral & written communication

Ability to multi-task

Education

High school or technical school

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Other Minot, ND, US

Responsibilities:

• Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department.
• Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
• Seeks customer feedback proactively, anticipates problems and responds promptly.
• Responds and follows up to employee issues and concerns.
• Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
• Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence).
• Advises Service Manager of all customer complaints.
• Assists the team in the implementation of Contamination Control Guidelines.
• Meets with Service Manager on a regular basis to review department performance profitability and efficiencies.
• Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conducts self in the presence of customers and community so as to present a professional image of Butler Machinery Company.
• Seeks and participates proactively in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participates in all company/location driven communication efforts, including customer events, department meetings and other related efforts.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• This position requires taking afterhours calls to support customers and technicians as needed.
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

Supervisory Duties:

• Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
• Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.

Qualifications:

• A High school and/or technical school education or equivalent combination of experience, training and/or education required.
• Strong technical knowledge
• Excellent oral and written communication skills
• Ability to multi-task

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization