Service Advisor

Butler Machinery Company; Devils Lake (ND); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Retirement plan 10%+5% contributed by/

Health Insurance (3 plans)

Health Savings Account

Dependent Care FSA

Dental Insurance

Vision Insurance

Life/AD&D Insurance

Short-Term Disability

Long-Term Disability

Holidays

Paid Time Off

EAP and financial planning

Job summary

Butler Machinery Company is seeking a Service Advisor in Devils Lake, ND to coordinate and schedule service technicians, invoice work orders, and communicate quotes, job status and scheduling. The role requires proactive communication, attention to detail, and a commitment to exceptional customer service.

Responsibilities include assisting the Service Manager with quotes, assigning technician work, and ensuring accurate repair orders while upholding safety and company policies.

Qualifications

• High school and/or technical school education or equivalent combination of experience, training and/or education required.
• Strong technical knowledge.
• Excellent oral and written communication skills.
• Ability to multi-task.

Responsibilities

• Assists the Service Manager in quoting, estimating, and delivering service contracts upcoming jobs into the service department.
• Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
• Seeks customer feedback proactively, anticipates problems and responds promptly.
• Responds and follows up to employee issues and concerns.
• Reviews repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
• Works with the Service Manager in all aspects of the service department and may fill in as Service Manager in their absence.
• Advises Service Manager of all customer complaints.
• Meets with Service Manager on a regular basis to review department performance profitability and efficiencies.
• Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Follows all safety rules and adheres to policies and procedures in manuals and the employee handbook.
• Conducts self in the presence of customers to present a professional image of Butler Machinery Company.
• Seeks training to develop knowledge base and skill set.
• Participates in company/location communications and customer events.
• Maintains positive working relationships with peers and management; supports teamwork and customer service.

Skills

Customer service

Communication skills

Detail oriented

Multi-tasking

Education

High school diploma or technical school

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Service Other Devils Lake, ND, US

Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling.

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!

Responsibilities:

• Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department.
• Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
• Seeks customer feedback proactively, anticipates problems and responds promptly.
• Responds and follows up to employee issues and concerns.
• Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
• Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence).
• Advises Service Manager of all customer complaints.
• Assists the team in the implementation of Contamination Control Guidelines.
• Meets with Service Manager on a regular basis to review department performance profitability and efficiencies.
• Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conducts self in the presence of customers and community so as to present a professional image of Butler Machinery Company.
• Seeks and participates proactively in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participates in all company/location driven communication efforts, including customer events, department meetings and other related efforts.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• This position requires taking afterhours calls to support customers and technicians as needed.
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

Supervisory Duties:

• Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
• Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.

Qualifications:

• A High school and/or technical school education or equivalent combination of experience, training and/or education required.
• Strong technical knowledge
• Excellent oral and written communication skills
• Ability to multi-task

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization