Service Advisor

L0453 Mesquite Kia; Mesquite (TX); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Lithia Learning Center

Job summary

Mesquite Kia is seeking a Service Advisor to communicate with customers, assess service needs, and provide accurate repair estimates. You will inspect vehicles, develop service plans, and manage workflows to ensure timely completion of services.

The role requires 2+ years in an automotive service environment, knowledge of automotive systems, and familiarity with DMS software. A valid driver’s license and a good driving record are essential.

Qualifications

• 2+ years of experience in an automotive service environment.
• Strong knowledge of automotive systems and repair procedures.
• Familiarity with dealership management systems (DMS) and other software applications.
• Basic computer skills.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Communicate with customers to understand their service needs and provide accurate estimates for repairs and maintenance.
• Inspect vehicles to identify necessary repairs and maintenance, and document findings.
• Develop and implement service plans to meet customer needs and increase sales.
• Manage workflow and prioritize tasks to meet deadlines and ensure timely completion of services.
• Maintain accurate records of customer interactions, service plans, and repair orders.

Skills

Customer service

Automotive knowledge

DMS familiarity

Basic computer skills

Driver's license

Education

High School diploma

Tools

DMS software

Job description

Dealership: L0453 Mesquite Kia Mesquite Kia

Pay: Commission, based on performance

Schedule: This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.

Reports to: Service Manager

Workplace: Onsite - Mesquite, TX

Why Join Our Team?

Join a team that values relationships, rewards performance, and supports your long-term success. At Mesquite Kia, you'll have the opportunity to build lasting customer connections in a growing dealership backed by Lithia & Driveway, one of the largest automotive retailers in North America. We invest in your future with ongoing training, career advancement opportunities, and industry-leading Total Rewards designed to support you and your family.

What You'll Do

• Communicate with customers to understand their service needs and provide accurate estimates for repairs and maintenance.
• Inspect vehicles to identify necessary repairs and maintenance, and document findings.
• Develop and implement service plans to meet customer needs and increase sales.
• Manage workflow and prioritize tasks to meet deadlines and ensure timely completion of services.
• Maintain accurate records of customer interactions, service plans, and repair orders.

What You'll Bring

• You'll have 2+ years of experience in an automotive service environment.
• Strong knowledge of automotive systems and repair procedures.
• Familiarity with dealership management systems (DMS) and other software applications.
• Basic computer skills.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!