Service Advisor

L0556 Wilde East Towne Honda; Madison (WI); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Wilde East Towne Honda in Madison, WI is seeking a Service Advisor to greet customers, listen to concerns, and guide service recommendations through the repair process. You'll create repair orders, estimate costs, communicate with technicians, and ensure a smooth, transparent experience from drop-off to vehicle delivery, with flexible scheduling including evenings and weekends.

This position reports to the Service Manager and offers opportunities to grow within Lithia & Driveway's

Qualifications

• 1+ year of customer service, sales, or automotive service experience.
• Comfortable discussing service recommendations, pricing, and repair needs with customers.
• 1+ year of experience using dealership or customer management systems.
• Valid driver's license and an acceptable driving record.

Responsibilities

• Greet customers and provide professional service throughout their visit.
• Listen to customer concerns, assess service needs, and recommend appropriate maintenance or repairs.
• Explain recommended services, pricing, and estimated completion times clearly.
• Create accurate repair orders and service estimates using the dealership system.
• Communicate with technicians to understand repair needs and service progress.
• Keep customers informed throughout the repair process and obtain approval for additional work.
• Process service payments and complete vehicle delivery with the customer.

Skills

Customer service

Sales experience

Automotive service

Dealership systems

Tools

Dealership system

Job description

Dealership: L0556 Wilde East Towne Honda Wilde East Towne Honda

Hiring: Service Advisor

Pay: To Be Discussed during in-person interviews

Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Reports to: Service Manager

Onsite in Madison, Wisconsin

Why Join Our Team?

At Wilde East Towne Honda, you'll join an award-winning team that has built a strong reputation for customer service throughout Madison and the surrounding communities. Our dealership was recognized as a 2025 Cars.com Wisconsin Honda Dealer of the Year and a 2025 Cars.com Customer Satisfaction Award winner. With thousands of positive customer reviews, our team is known for creating a welcoming, professional experience and building lasting relationships with the people we serve. As part of Lithia & Driveway, you'll have opportunities to learn, grow, and build your career with a team that values customer service, teamwork, and continuous improvement.

What You'll Do

• Greet customers and provide professional service throughout their visit.
• Listen to customer concerns, assess service needs, and recommend appropriate maintenance or repairs.
• Explain recommended services, pricing, and estimated completion times clearly.
• Create accurate repair orders and service estimates using the dealership system.
• Communicate with technicians to understand repair needs and service progress.
• Keep customers informed throughout the repair process and obtain approval for additional work.
• Process service payments and complete vehicle delivery with the customer.

What You'll Bring

• 1+ year of customer service, sales, or automotive service experience.
• Comfortable discussing service recommendations, pricing, and repair needs with customers.
• 1+ year of experience using dealership or customer management systems
• Valid driver's license and an acceptable driving record.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!