Express Lube Advisor

Lithia & Driveway; Madison (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Job summary

Lithia & Driveway at Wilde East Towne Honda in Madison, WI is seeking a Service Advisor. You will greet customers, identify concerns, and build ADP repair orders while explaining needs, pricing, and timelines.

You will coordinate with technicians, keep customers informed, and ensure accurate payments through vehicle handoff. High school diploma or equivalent, typing and math skills, team mindset, and a valid driver's license are required.

Qualifications

• Typing – ability to type efficiently to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Team-player mentality.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Greet service customers, identify concerns, and complete a vehicle walk-around.
• Build accurate repair orders in ADP based on customer concerns and recommended services.
• Explain service needs, pricing, repair timelines, and multi-point inspection recommendations clearly.
• Obtain customer authorization for repairs, additional services, and updated estimates before work proceeds.
• Dispatch repair orders to technicians and coordinate workflow based on department procedures.
• Partner with technicians to understand diagnoses, repair needs, and completed work.
• Keep customers informed throughout the repair process with status updates and revised completion times.
• Review completed services, final charges, and repair recommendations with customers at vehicle delivery.
• Process service payments accurately and ensure a professional, efficient vehicle handoff.
• Support the Sales-to-Service process by welcoming new customers and introducing them to the dealership's service experience.

Skills

Typing

Mathematics

Team-player mentality

Valid driver's license

Education

High School diploma or equivalent

Tools

ADP

Job description

• Schedule: This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods.

Dealership

L0556 Wilde East Towne Honda

Wilde East Towne Honda

Hiring Immediately | Multiple Shifts

• Pay: $18-22.00 USD per hour
• Schedule: This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods.

Why Join Our Team?

• Join an award-winning Honda dealership, recognized as a 2025 Wisconsin Honda Dealer of the Year and Cars.com Customer Satisfaction Award winner.
• Work with an established, high-volume dealership backed by strong Sales, Service, and Parts operations.
• Be part of a team known by customers for a knowledgeable, low-pressure experience.
• Build your career with a dealership that has earned a strong reputation throughout the Madison area and a loyal customer base.
• Join a team that stays connected to the community through local partnerships, charitable involvement, and employee participation.

What You'll Do

• Greet service customers, identify concerns, and complete a vehicle walk-around.
• Build accurate repair orders in ADP based on customer concerns and recommended services.
• Explain service needs, pricing, repair timelines, and multi-point inspection recommendations clearly.
• Obtain customer authorization for repairs, additional services, and updated estimates before work proceeds.
• Dispatch repair orders to technicians and coordinate workflow based on department procedures.
• Partner with technicians to understand diagnoses, repair needs, and completed work.
• Keep customers informed throughout the repair process with status updates and revised completion times.
• Review completed services, final charges, and repair recommendations with customers at vehicle delivery.
• Process service payments accurately and ensure a professional, efficient vehicle handoff.
• Support the Sales-to-Service process by welcoming new customers and introducing them to the dealership's service experience.

What You'll Bring

• Typing – ability to type efficiently in order to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Team-player mentality
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.