Service Advisor

Luther Mankato Honda; Mankato (MN); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision

401k with Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned and Operated

Long Term Job Security

Health and Wellness

Pet Insurance

Employee Discounts

State of the Art Facility

Paid Certification

Ongoing Certification

OEM Certification

Busy Shop

Descripción de la vacante

Luther Mankato Honda in Minnesota is seeking a Service Advisor to own the customer experience in the service lane. You will greet owners, explain repairs, and coordinate with technicians to ensure timely, courteous service.

Prior customer service or hospitality experience is welcome as we train in automotive specifics. You will be the first point of contact, delivering concierge-level support for inquiries, managing appointments, and helping drive a positive dealership impression through

Formación

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Responsabilidades

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Conocimientos

Communication

Time management

Leadership

Customer service

Descripción del empleo

Service Advisor

As a Service Advisor, you will own our customers' experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check

What We Offer:

• Medical, Dental & Vision
• 401k with Match
• Paid Vacation
• Growth Opportunities
• Paid Training
• Family Owned and Operated
• Long Term Job Security
• Health and Wellness
• Accident & Critical Illness
• HSA/Flexible Spending
• Pet Insurance
• Employee Discounts
• State of the Art Facility
• Paid Certification
• Ongoing Certification
• OEM Certification
• Busy Shop

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.