Service Advisor

L0371 Keyes Toyota; Los Angeles (CA); On-site; USD 72,000 - 195,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Keyes Toyota in Los Angeles is seeking a Service Advisor to join our established automotive service team. You will be the primary contact for customers, schedule repairs, and present maintenance options while coordinating with technicians to ensure timely service.

The ideal candidate has 2+ years of service advisory experience, preferably in a Toyota dealership, and can clearly explain pricing, timelines, and recommendations to customers. Competitive pay and benefits are provided.

Qualifications

• 2+ years of automotive Service Advisor experience.
• Toyota dealership experience preferred; other brands considered.
• Experience explaining services, pricing and repair timelines to customers.
• Experience managing repair orders and customer follow-up during the service process.

Responsibilities

• Be the primary contact for Subaru service customers, delivering an customer experience.
• Schedule appointments and prepare repair orders.
• Communicate maintenance recommendations and repair options.
• Coordinate with technicians and keep customers informed throughout the repair process.
• Help achieve departmental sales, CSI, and customer satisfaction goals.

Skills

Service Advisor

Automotive experience

Job description

Dealership: L0371 Keyes Toyota Keyes Toyota Hiring: Service Advisor Pay: $6,450.80-$17,450.85 monthly. Schedule: Monday–Saturday, 8:00 AM–5:00 PM | Sundays and one rotating weekday off

Why Join Our Team?

Career advancement opportunities within Lithia & Driveway Work with an established automotive service team Access to dealership systems, tools, and ongoing training

What You'll Do

• Be the primary contact for Subaru service customers, delivering an customer experience.


• Schedule appointments and prepare repair orders.


• Communicate maintenance recommendations and repair options.


• Coordinate with technicians and keep customers informed throughout the repair process.


• Help achieve departmental sales, CSI, and customer satisfaction goals.

What You'll Bring

• 2+ years of automotive Service Advisor experience


• We prefer Toyota dealership experience; we will consider Service Advisor experience with other automotive brands.


• Experience explaining recommended services, pricing, and repair timelines to customers


• Experience managing repair orders and customer follow-up throughout the service process


• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The California pay range for this position is $6,450.80-$17,450.85 monthly. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Individual Sales, Individual Gross Profit, and Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay


• Medical, Dental and Vision Plans


• Paid Holidays & PTO


• Short and Long-Term Disability


• Paid Life Insurance


• 401(k) Retirement Plan


• Employee Stock Purchase Plan


• Lithia Learning Center


• Vehicle Purchase Discounts


• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!