Internal Service Advisor

L0020 Lithia Chrysler Jeep Dodge of Klamath Falls; Klamath Falls (OR); On-site; USD 35,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Disability insurance

Life insurance

401(k) retirement plan

Employee stock purchase plan

Lithia Learning Center

Vehicle purchase discounts

Wellness programs

Job summary

Lithia Chrysler Jeep Dodge of Klamath Falls is seeking an Internal Service Advisor to help keep the service department running smoothly alongside technicians and service professionals. You will coordinate customer requests, support service workflows, and contribute to quality outcomes.

This role requires flexible availability, including evenings, weekends, and holidays, with a commission-based pay scale and growth opportunities in a fast-paced, customer‑driven environment.

Qualifications

• 1+ year automotive service or dealership experience.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• The ability to multitask in a fast-paced service environment.

Responsibilities

• Works with leadership to develop departmental plans, goals, and performance standards.
• Develops procedures for used vehicle reconditioning activities.
• Conducts intake inspections and estimates for used trade-ins and auctions.
• Ensures turnaround time targets for vehicles placed on the lot.
• Breaks down reconditioning estimates to verify labor and parts pricing.
• Maintains quality control checks throughout the reconditioning process.

Skills

Automotive service experience

Excellent communication

Customer service

Organizational skills

Multitasking

Education

High School diploma or equivalent

Job description

Dealership: L0020 Lithia Chrysler Jeep Dodge of Klamath Falls Lithia Chrysler Jeep Dodge of Klamath Falls Hiring: Internal Service Advisor

Pay: Commission-based pay scale.

Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

Join the team at Lithia CJD of Klamath Falls and be part of a dealership where teamwork, customer service, and a commitment to doing things right come first. As an Internal Service Advisor, you'll play an important role in keeping our service department running smoothly while working alongside a talented team of technicians and service professionals. We offer an opportunity to build your skills, grow your career, and make an impact every day. If you're organized, customer-focused, and thrive in a fast‑paced environment, we'd love to have you on our team.

What You'll Do

• Works with the Senior Sales Managers & Service Manager to develop overall departmental plans, goals, departmental practices/processes, and performance standards (i.e. safety requirements on all vehicles retailed, productivity, quality control, workflow processes, turnaround times of 72 hours, etc.).
• Develops and documents applicable procedures/practices for used vehicle reconditioning activities.
• Conducts an initial "intake inspection and estimate" of all used vehicle trade‑ins and auction purchases to determine the applicable reconditioning efforts to be undertaken.
• Strives to meet the company standard of turnaround time of 72 hours of vehicles being placed on the lot for sale.
• Breaks down reconditioning estimates to ensure labor and parts pricing is accurate before any reconditioning is started so Service and Sales Managers are aware of time allotments, financial investment to be made in the vehicle, and the specific quality expectations.
• Ensures adequate "quality control checks" are in place throughout the reconditioning process and coordinates such with the Sales and Service Managers using check lists and other applicable processes to ensure the vehicle meets the desired corporate safety and quality standards; and to ensure that post‑sale policy adjustments or after‑sale work is kept to a minimum.

What You'll Bring

• 1+ year automotive service or dealership experience
• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• The ability to multitask and stay focused in a fast‑paced service environment
• The ability to work effectively with technicians, customers, and other team members
• A professional, dependable approach with a passion for delivering an exceptional service experience
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
• Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle‑ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!