Service Advisor

L0191 Lithia Nissan of Ames; Ames (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision plans

Paid holidays & PTO

Short and long-term disability

401(k) plan

Employee stock purchase plan

Job summary

Lithia Nissan of Ames is seeking a Service Advisor to greet customers, assess vehicle concerns, prepare repair orders, and liaise with technicians to ensure timely service. The role emphasizes clear communication of maintenance needs, pricing, and timelines, with a focus on delivering a smooth customer experience at our Ames dealership.

You will coordinate repair progress, obtain approvals, and keep customers informed from intake to delivery, supporting a high-performing service team in a busy

Qualifications

• Experience in customer-facing automotive service roles is preferred.
• Ability to interpret vehicle maintenance needs and communicate timelines clearly.
• Familiarity with dealership software systems (CDK/ADP/ Reynolds & Reynolds) is a plus.

Responsibilities

• Greet service customers and identify vehicle concerns.
• Create accurate repair orders and service estimates.
• Review maintenance needs, pricing, and repair timelines.
• Obtain customer approval for recommended repairs.
• Coordinate repair progress with Service Technicians.
• Keep customers updated through vehicle delivery.

Skills

Customer service

Automotive knowledge

Dealership operations

Communication

CDK knowledge

Multi-tasking

Education

High School Diploma

Tools

CDK

ADP

Reynolds & Reynolds

Job description

Dealership: L0191 Lithia Nissan of Ames Nissan of Ames Interested in Joining Lithia & Driveway as a Service Advisor? Let's Stay Connected! We're always interested in hearing from experienced individuals who want to build a career in automotive and help us deliver Auto Done Easy for our customers. This evergreen posting is an opportunity to express your interest in future openings across our dealership network.

Pay: To be discussed during in-person interviews. Schedule: We ask that you have open availability to support dealership operations and customer demand. You will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings. Reports to: Service Manager.

Why Join Our Team? Join a highly rated Nissan dealership recognized by customers for knowledgeable service. Be part of a team known for creating smooth, positive customer experiences across sales and service. Represent the trusted brand while serving customers throughout Ames and the surrounding Central Iowa communities. Work in a customer-focused dealership environment where teamwork, efficiency, and relationships matter. Build your automotive career with a team that has earned thousands of positive customer reviews and repeat business.

What You'll Do

• Greet service customers and identify vehicle concerns
• Create accurate repair orders and service estimates
• Review maintenance needs, pricing, and repair timelines
• Obtain customer approval for recommended repairs
• Coordinate repair progress with Service Technicians
• Keep customers updated through vehicle delivery

What You'll Bring

• 1+ years of experience in automotive service, dealership operations, customer service, or a related customer-facing role
• Manage repair orders, service estimates, and customer authorizations
• Comfortable explaining vehicle maintenance recommendations, pricing, and service timelines to customers
• Coordinate multiple active repair orders between customers and Automotive Service Technicians
• Familiarity with dealership management systems such as CDK, ADP, Reynolds & Reynolds, or similar software
• Working knowledge of basic automotive repair terminology, and multi-point inspections
• Maintain accurate customer, vehicle, and service documentation in a service department
• Valid driver's license and acceptable driving record

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!