Service Advisor

Porsche Downtown LA; Los Angeles (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Wellness Programs

Vehicle Purchase Discounts

Job summary

Porsche Downtown LA is seeking an experienced Service Advisor in Los Angeles. You’ll be the primary contact for Porsche service customers, scheduling appointments, preparing repair orders, and guiding customers through maintenance options with a focus on exceptional service.

You will coordinate with technicians, communicate repair recommendations, and help drive sales and satisfaction goals in a luxury dealership setting.

Qualifications

• 1+ years of service advisor experience in a dealership environment.
• CDK experience required or preferred.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Be the primary contact for Porsche service customers, delivering a first-class customer experience.
• Schedule appointments and prepare repair orders.
• Communicate maintenance recommendations and repair options.
• Coordinate with technicians and keep customers informed throughout the repair process.
• Assist in achieving departmental sales, CSI, and customer satisfaction goals.

Skills

Service Advisor experience

Customer service focus

Communication skills

Tools

CDK software

Job description

Dealership:L0308 Porsche Downtown LAPorsche of Downtown LANow Hiring: Service AdvisorPay: $64,500 - $161,800 AnnuallySchedule: Full TimeDepartment Hours - Monday - Friday: 7:00am - 5:30pm. Saturday 9:00 am - 3:00pm.Why Join Our Team?A high-performing service department with opportunities to maximize your earning potentialThe opportunity to work with Porsche customers who value quality, performance, and expertiseA professional environment supported by experienced technicians, parts specialists, and leadershipAccess to Porsche training and tools to enhance your automotive knowledgeA luxury dealership atmosphere focused on customer satisfaction and excellenceOpportunities for career growthWhat You'll DoBe the primary contact for Porsche service customers, delivering a first-class customer experience.Schedule appointments and prepare repair orders.Communicate maintenance recommendations and repair options.Coordinate with technicians and keep customers informed throughout the repair process.Help achieve departmental sales, CSI, and customer satisfaction goalsWhat You'll Bring1+ years of previous Service Advisor experience in a dealership environment.CDK experience.We prefer experience with luxury or European brands, but do not require it.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsThe Annual Estimated Earnings Range is $64,500 - $161,800.This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Individual Sales, Individual Gross Profit, and Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.