Service Advisor

Valley Subaru of Longmont; Longmont (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Pay based on experience

Medical & Dental Insurance

Paid Vacation

Closed Sundays

Great Work Environment

Wonderful Culture

Job summary

Valley Subaru of Longmont is seeking a Service Advisor to greet customers, obtain vehicle information, and communicate findings from technicians. The role emphasizes evaluating customer needs, preparing cost estimates, coordinating with technicians, and ensuring accurate invoicing while delivering exceptional service.

A positive, collaborative work environment and opportunity for growth are highlighted in the posting.

Qualifications

• Proven customer service experience and communication skills.
• Fast learner with ability to quickly pick up dealership processes.
• Able to work collaboratively in a team environment.
• Computer literacy and ADP familiarity are a plus.
• Valid driver's license required.

Responsibilities

• Greet customers promptly and collect necessary vehicle information.
• Clearly report vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age and history.
• Prepare a complete and accurate labor and parts cost estimate.
• Monitor progress and update customers regularly throughout the day.
• Verify final invoicing matches the work performed and explain charges.

Skills

Fast learner

Written & verbal communication

Customer service

Team player

Computer literacy

Driver's license

ADP experience

Tools

ADP software

Job description

Our Goal at Valley Subaru of Longmont is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.

WE OFFER

• Pay based on experience
• Medical & Dental Insurance
• Paid Vacation
• Closed Sundays
• Great Work Environment
• Wonderful Culture

RESPONSIBILITIES

• Make sure the work specified on the repair order is completed with efficiency, accuracy and in accordance with dealership policies
• Explain to Technician what Customer has described so that the Technician can Diagnose, maintain, and repair vehicle automotive systems efficiently.
• Communicate with Customers about what the Technicians may have found and if any additional service is needed. Explain online multi-point inspection report
• Make sure repairs under warranty are completed to manufacturer specifications

REQUIREMENTS

• Are a fast learner
• Have excellent written and verbal communication skills
• Have excellent customer service skills
• Are a team player
• Are computer literate
• Have a valid driver's license

RESPONSIBILITIES

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up timeMonitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP computer experience a plus

Valley Subaru of Longmont is an equal opportunity employer and values diversity.

All employment is decided on the basis of qualifications, work experience and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.