Service Advisor

Keller Bros Dodge Ram; Lititz (Lancaster County); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

Keller Bros Dodge Ram in Lititz, PA is seeking an automotive service advisor to manage the customer experience from write-up to delivery. You will maintain clear communication with customers and technicians to keep repairs on schedule.

The role emphasizes accuracy in estimates, documentation, and promoting recommended maintenance. On-site, full-time position with a Saturday rotation and supportive team culture.

Qualifications

• Previous service advisor or automotive customer service experience preferred.
• Strong communication and customer service skills.
• Ability to manage multiple repair orders at once.
• Comfortable working in a fast paced, customer facing environment.

Responsibilities

• Greet customers and write up service repair orders accurately.
• Listen to customer concerns and recommend appropriate maintenance and repairs.
• Provide clear estimates and obtain customer authorization.
• Communicate repair status and timelines in a timely and professional manner.
• Coordinate with technicians to ensure work is completed as promised.
• Review completed work with customers at vehicle delivery.
• Promote maintenance services, warranties, and recommended services.
• Maintain accurate documentation and CRM records.
• Support CSI performance and follow up on customer surveys and feedback.

Skills

Customer service

Communication

Multitasking

Dealership systems

Computer skills

Tools

CRM software

Job description

About Keller Bros Dodge

Keller Bros Dodge has proudly served the Lititz and surrounding Central Pennsylvania communities for over a century. Built on trust, integrity, and customer first values, our dealership is known for delivering a straightforward and professional service experience. We believe strong communication and accountability in the service lane create long term customer relationships and a better workplace for our team.

Job Description

Keller Bros Dodge is seeking a motivated Automotive Service Advisor to join our service team. This role is responsible for managing the customer experience from write up to delivery, maintaining clear communication throughout the repair process, and ensuring both customer satisfaction and shop efficiency.

The ideal candidate is organized, confident, and comfortable working in a fast paced dealership environment while balancing customer needs with technician workflow.

Pay

• Competitive compensation based on experience.
• Performance based incentives available.

Job Type and Schedule

• Full time
• Five day workweek + Saturday Rotation Schedule

Work Requirements

• Ability to commute to Lititz, PA required
• In person, on site position
• Valid driver’s license required

Responsibilities

• Greet customers and write up service repair orders accurately
• Listen to customer concerns and recommend appropriate maintenance and repairs
• Provide clear estimates and obtain customer authorization
• Communicate repair status and timelines in a timely and professional manner
• Coordinate with technicians to ensure work is completed as promised
• Review completed work with customers at vehicle delivery
• Promote maintenance services, warranties, and recommended services
• Maintain accurate documentation and CRM records
• Support CSI performance and follow up on customer surveys and feedback

Qualifications

• Previous service advisor or automotive customer service experience preferred
• Strong communication and customer service skills
• Ability to manage multiple repair orders at once
• Comfortable working in a fast paced, customer facing environment
• Basic automotive knowledge or willingness to learn
• Strong computer skills and familiarity with dealership systems
• Valid driver’s license with a clean driving record

Why Join Keller Bros Dodge

• Long standing dealership with a strong community reputation
• Supportive leadership and team oriented culture
• Opportunities for career growth within the service department
• Consistent workflow and structured processes

Benefits

• Health, dental, and vision insurance
• 401k with company match
• Paid time off and holidays
• Paid training and development opportunities
• Employee vehicle purchase and service discounts

Equal Opportunity Employer Statement

Keller Bros Dodge is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe that diversity makes us stronger and strive to build a workplace where everyone feels respected and empowered.